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Royal Brisbane and Women's Hospital

Metro North Health

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Contact us
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Royal Brisbane and Women's Hospital

Metro North Health

Search for:

Home
Healthcare services
Patients & visitors
Health professionals
Research
Careers
About us
Contact us
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Events
Support us

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Home / Contact us

Contact usDouglas2024-10-31T15:15:47+10:00

Contact us

Emergencies call 000

or go to your nearest hospital Emergency department.
Non-urgent medical issues: 13 HEALTH (13 43 25 84)

General enquiries

Hospital switchboard

Phone: (07) 3646 8111

Address

Cnr Butterfield St and Bowen Bridge Road
HERSTON
QLD AUSTRALIA 4029

Postal address

Royal Brisbane and Women’s Hospital
HERSTON
QLD AUSTRALIA 4029

Feedback

We appreciate your feedback to help us continually improve our services. If you are unhappy with the care you have received or if you would like to provide a compliment or other feedback about your care or our services, please contact us using the form below or contact:

Consumer Liaison Officer
Phone: (07) 3646 8216

Outpatient appointments
(confirmation and cancellation)

Phone: (07) 3497 3588
rbwh-confirmationcentre@health.qld.gov.au

Accounts (inpatients)

Phone: (07) 3542 5043
MetroNorthInpatientaccounts@health.qld.gov.au

Mental health

Phone: MHCALL (1300 64 22 55)

Media enquiries

Phone: (07) 3646 8111 (ask for Metro North Communication)
Email: metronorthnews@health.qld.gov.au
(Please do not send any confidential medical information to this email address)

Visiting hours & wards

Parking & transport

Maps & directions

Feedback & enquiries

Patient experience

Patient Experience: enquiries, suggestions, compliments and complaints

What is the patient experience? Find out more.

Patients and visitors

Accessing health records

(07) 3646 8323
iau-rbwh@health.qld.gov.au

Change of patient details

rbwh_his@health.qld.gov.au

Pre-admission and anaesthetic clinic

(07) 3646 7476

Feedback about your care

RBWH-PLS@health.qld.gov.au

(07) 3646 8216

Lost property

Valuables, jewellery, money
(07) 3646 1858

Clothing, umbrellas etc
(07) 3646 7224

Women’s and newborn services

Birth suite

(07) 3647 3931

Maternity outpatient appointments

(07) 3646 7182

rbwh_maternity@health.qld.gov.au

Careers and staff

Medical

rbwh-rmo-recruitment@health.qld.gov.au

Nursing

nursingrbwh@health.qld.gov.au

Pharmacy

pharmacyhr@health.qld.gov.au

Corporate and support services

metronorthrecruitment
@health.qld.gov.au

Payroll

(07) 3170 4411

Support us

Donations

(07) 3646 7588
info@rbwhfoundation.com.au
www.rbwhfoundation.com.au

Volunteers

(07) 3646 7151

Become a consumer representative

rbwh_ce@health.qld.gov.au

Feedback and enquiries

We are always looking for ways to improve our services to ensure our patients and their families receive the best healthcare possible. Your feedback is invaluable in shaping the future of our hospital and ensuring we remain focused on what matters most – caring for our patients.

All compliments will be provided to the relevant areas and any suggestions will be taken to the appropriate forum for consideration. All complaints regarding healthcare provided will be investigated and you will be informed of any action taken.

To leave your feedback, please complete our feedback form.

Please note that if you are experiencing a medical emergency, please contact 000 or the relevant Royal Brisbane and Women’s Hospital phone number (found above). Feedback is not monitored outside normal business hours, including on weekends and public holidays.
Required fields are marked with an asterisk (*)
Type of enquiry*
- General enquiry and feedback
- Feedback about your care
- Confirmation of appointment
- Lost property
- Patient Travel Assistance Scheme
- Feedback about this website
- Feedback about Mental Health Services
I require a response*
- Yes
- No
Name
First Last
Name*
First Last
Phone number
Phone number*
Email*
Enter Email Confirm Email
Patient's name (if applicable)
First Last
Patient's date of birth

Day
Month
Year
Patient's date of birth*

Day
Month
Year
Patient's UR number (if known)
Do you or the patient identify as Aboriginal and/or Torres Strait Islander?
- Yes
- No
Your enquiry or feedback*
Details of your feedback*
Details of your appointment (date, time, clinic/area, who your appointment is with)*
Date event occured

Day
Month
Year
Date item lost

Day
Month
Year
Location
Area where item may have been lost
Details of your lost property*
How can we assist you?*
Your feedback about the RBWH website*
Information disclaimer and consent

While Queensland Health endeavours to ensure that the online transmission of the form, containing your information, over the internet is secure, the inherent nature of the internet means that there is a potential risk that your information may be viewed or intercepted by third parties.

Accordingly, submission through the online form shall be at your own risk and Queensland Health accepts no responsibility or liability for any unauthorised access to your information contained in the form when it is submitted online over the internet.

It is inadvisable to complete this form on a public or shared computer. If a public or shared computer is used then this shall be at your own risk, and you must take all reasonable steps to ensure your confidential information does not remain on the computer or in any way accessible by a third party.

Individuals who submit the form online should receive an acknowledgement from Queensland Health that the Form has been sent, on the screen, following submission. Queensland Health accepts no responsibility or liability if this acknowledgement does not appear or we do not receive your online submission.

You acknowledge that you have read and understood Metro North Health’s Privacy Statement and Disclaimer.
I hereby accept and agree to abide by, the above terms and conditions for submitting this Form.*
- I accept and agree
CAPTCHA

Patient Experience: enquiries, suggestions, compliments & complaints

Patient Experience: enquiries, suggestions, compliments and complaints

Metro North Hospital and Health Service values feedback from patients, carers, relatives or friends. It helps to improve the care we provide. At regular intervals we may seek feedback about patient experiences through surveys. We conduct surveys in different ways, including via text message after your appointment or hospital stay.

Suggestions for improvement

Suggestions for improving the services we provide are always welcomed. We will forward these to the relevant area for review and consideration.

Compliments

All staff appreciate great feedback. We will ensure your compliment is directed to the right service, staff member or team.

Complaints and concerns

As a patient, carer, relative or friend using our service, you have the right to make a complaint about anything that did not meet your expectations. You may discuss your concerns with the staff involved or contact the Patient/Consumer Liaison service at the hospital or health service location you attended.

If you remain dissatisfied with the response you receive, or the actions taken to address your concerns, please let a staff member know so this can be escalated. Alternatively, you can complete the online form below which will be forwarded to the relevant service or Hospital for follow up. If you have provided your contact details, we will contact you about your complaint or concern.

If you are not happy with the response from the hospital or health service, you can contact the Office of the Health Ombudsman (OHO), phone: 133 646, who will provide independent advice about your concerns.

Your privacy

We take your privacy seriously. Complaints are not recorded in medical records and we treat them with strict confidentiality.

If you are making a complaint on behalf of a friend or relative, we must gain consent from the patient to discuss their personal healthcare related information. The only exception to this is when a patient has an assessment as being unable to make their own decisions.

Get involved

For more information about how you can get involved with us to shape quality care visit Get involved.

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Royal Brisbane and Women’s Hospital
Cnr Butterfield St and Bowen Bridge Rd
HERSTON QLD 4029
Phone: (07) 3646 8111

In an emergency call 000

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We acknowledge and pay respect to the Traditional Owners of the land where RBWH now stands.

Last updated 31 October 2024
© The State of Queensland (Metro North Health) 2024
Queensland Government

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