Visitor information2020-05-14T11:14:43+10:00

Visitor information

Changes to visiting at RBWH

The safety of our patients, our staff, and all visitors is paramount. And we also understand that visiting your loved ones in hospital is incredibly important. To help reduce the spread of COVID-19 (coronavirus) we are taking extra precautions when it comes to visits. Visiting hours vary from ward to ward. Please check with the ward before visiting.

Each patient may have one visit per day for up to two hours with no more than two people. Up to two people can stay with a patient at all times if they are:

  • Carers for children under the age of 18
  • Carers for a patient with a disability
  • Partner and/or support person/s when the patient is admitted for care related to the pregnancy
  • Support person for emergency department or outpatient care appointments.

If you are sick, you cannot visit. Children under 16 cannot visit. Some areas may have exemptions.

Additional exemptions may be granted for end-of-life support. Please discuss with the patient’s treating team. From 1 May you must have had your influenza vaccination to visit aged care facilities.

The restrictions apply to all visitors. Further restrictions may apply to critical care areas. We acknowledge there may be special circumstances where additional support may be needed. If you think this is the case, please discuss it with the nurse unit manager or director of nursing of the facility before visiting.

Virtual visits

We understand these restrictions are hard, and we know visitors play an important role in a patient’s recovery, but these are exceptional times. Technology makes it easy to stay in touch remotely, and we really encourage you to stay connected through phone, text, email, social media or video-chat.

If you’re new to video-chat, we have created some guides on how to best use your device to keep in touch. You can even use our free WiFi.Find out how to connect a patient to Wifi and download video call applications for free.

Royal Brisbane and Women’s Hospital is located on the corner of Butterfield Street and Bowen Bridge Road in Herston, 4km north from the centre of the city.

Visiting hours and wards

Visiting hours in most wards are 10.00am–8.00pm. The nurse unit manager is responsible for the ward and may ask visitors to leave, or restrict visitors in the interest of the patient’s welfare.

If you would like to visit outside these hours please contact the ward to confirm visitors are allowed and the time is appropriate.

We encourage family and friends to visit our patients during their stay. We ask that visitors keep noise to a minimum and that children are accompanied by an adult at all times.

Please note that access to the hospital is restricted between 9.00pm and 5.30am (excluding Emergency Department).

We are committed to the safety and comfort of our patients and visitors.

Please respect others. Acts of physical and verbal violence will not be tolerated.
Please do not smoke on or within 5 metres of the hospital. On the spot fines can apply.
Taking photos or filming is not permitted without prior approval from management.
Authorised access only from 9pm to 5.30am.
The hospital is under continuous CCTV surveillance.

Enquiries about a patient’s health

Family and friends can call our general enquiry number and ask to be transferred through to a patient’s bedside phone or ward reception. To protect patient privacy and confidentiality, staff will not provide specific medical information.

General enquiry phone: (07) 3646 8111

Bringing food for patients

We understand some patients prefer their own food. Please note we do not take responsibility for food that is brought in by visitors for patients. We advise visitors who wish to bring food for patients to choose low risk food and check with staff before giving to their relative.

Bringing flowers to patients

Flowers and potted plants are a lovely gift for patients. For patient safety reasons, we cannot allow flowers or potted plants in these areas:

  • Intensive Care (4A)
  • Burns (4C)
  • Haematology (5C)
  • Infectious Diseases Wattlebrae (6C)
  • Neurosurgery (8AS). Some patients are allowed, please check with the ward first.

Your appointment (outpatients)

Your outpatient appointment is to see a specialist or clinician about your condition without being admitted into hospital. You may have an outpatient appointment before and/or after your admission to hospital.

Hand hygiene

Clean hands help prevent infection. To reduce the risk and spread of infections, we ask you, your visitors and staff to keep their hands clean.

It is okay to use the hand gel or the basins to clean hands. Please ask your family and friends not to visit if they are sick. Find out how you can protect yourself and your loved ones by hand washing for hygiene.

Appropriate behaviour

We are committed to protecting the safety and wellbeing of our patients, visitors and staff. We promote a safe and comfortable environment where everyone is treated with respect and dignity.

We remind everyone that Queensland Health has a policy of zero tolerance to violence.  The following inappropriate behaviour will not be tolerated:

  • aggressive, abusive and threatening
  • physical or verbal attacks
  • obscene, racist, sexist or demeaning language

Our security guards are available 24/7. In circumstances when our staff respond to violence, they do so from a legal and ethical framework. You are encouraged to report all incidents including concerns regarding staff conduct.

Smoke free environment

Smoking is not permitted on the hospital grounds.

The Queensland Tobacco Laws ban smoking at hospitals and on campus grounds within 5 metres of its boundary.

If you are a patient who smokes and want to give up, we can help you with free Nicotine Replacement Therapy or alternatives. Please ask your clinical staff for advice on treatment or phone the anonymous and confidential QUITLINE service on 131 848.

We strongly advise that you do not to leave the ward area to smoke. Leaving the ward is at your own risk and against the advice of your medical team. Hospital equipment must not be taken off hospital grounds.

In no event or circumstances shall Queensland Health be liable for any injury, harm or damages incurred by you choosing to exit the hospital buildings and/or grounds for the purposes of smoking.

Toilets

Toilets are located on every floor of the hospital for patient and visitor use. Please ask staff for the toilet closest to you.

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Contact us

Cnr Butterfield St and Bowen Bridge Rd
Herston QLD 4029
Phone: (07) 3646 8111