We care for people with a range of infections.
We treat a variety of infections with a special focus on complex infectious diseases including:
- skin and soft tissue infections (cellulitis, recurrent boils)
- follow up from inpatient consultations (medical and surgical infections)
- osteomyelitis (bone infection)
- blood borne virus infections (HIV, Hepatitis B and C)
- investigation and management of fever of unknown origin
- infections in returned travellers (pre-travel advice or pre-travel vaccinations are not provided)
- non-tuberculous mycobacterial infections
- sexually transmitted infections
- viral hepatitis
- other infections not listed as per referring doctor’s request.
When will my appointment be?
Your confirmation letter, email or text message will tell you when your appointment will be.
Please allow at least two hours for your appointment. You may need to allow time for additional tests or treatments before or after your appointment.
We apologise if your appointment is delayed or running late. Our doctors and specialists can sometimes be called away urgently to other hospital departments. This applies if your appointment is in the hospital, by phone, or virtually (telehealth video call).
What do I do when I arrive for my appointment?
If your appointment is at the hospital you will be able to check into your appointment using the self-service Kiosks.
You will need to scan the barcode on your appointment confirmation letter, or swipe your Medicare card if you don’t have your letter with you.
Volunteers or staff will be available to help you check in at the Kiosk if needed.
If your personal details have changed, for example your phone number, address, Medicare card, or GP, you will need to present to the clinics reception counter so that staff can update your details on the hospital system.
What do I do after my appointment?
Please present to the clinic reception counter after your appointment to check out, this includes if it was your last appointment at the hospital.
All patients are required to go to reception prior to leaving as you may be required to sign a Medicare bulk billing form (where applicable). Staff will also need to confirm that your details are accurate on the hospital system. In some instances, staff may be able to book your next appointment with you while you are at the counter.
If you need to wait in line, please remember physical distancing is important.
How do phone and virtual (telehealth video call) appointments work?
If you have a phone appointment your clinician will contact you on the phone number you provided to the hospital. If your phone number has changed please call us to update your details before your appointment.
If you have a virtual (telehealth video call) appointment you will receive additional information from us that will explain how to attend your virtual appointment
How to access this service
GP or medical practitioner
Your GP or medical practitioner will need to send a referral letter to the hospital with relevant information.
If there is a waiting list, you will receive a confirmation letter and be advised on what to do next. If there is no waiting list, you will receive an appointment booking letter or we will contact you to arrange a suitable time for your appointment.
Internal hospital referral
If you are staying at the hospital, a clinician may refer you to be seen by the infectious diseases team as in inpatient.
What to bring
- Your Medicare card
- Private health insurance card (if you have one)
- Health Care Card and/or concession card (if you have one)
- Current medications (prescription, over the counter and herbal medicine)
- Relevant x-rays, scans or any other test results or reports
- Glasses, hearing and mobility aids
- Your appointment letter
- Any special items listed on your letter
- WorkCover claim number (if relevant)
- Snacks, a drink or money to buy refreshments
- Something to read or do while you wait
Specialist Outpatients Department
Location: North Block, Redcliffe Hospital
Phone: (07) 3883 7770
Fax: (07) 3883 7594
Open: Monday-Friday 7.30am-4.30pm
Need help outside hours?
For non-urgent medical issues call 13 HEALTH (13 43 25 84) or visit your GP.
In an emergency call 000.
Refer a patient
To refer a patient to this service, view the Infectious Diseases referral guideline.
GP and Specialist Referral Hotline: 1300 364 938