We encourage family and friends to visit our patients during their stay.
Whilst visiting hours are flexible. Some wards/areas have restricted visiting hours due to the nature of care being provided in that particular clinical area, as well as patient rest periods.
There may be times when visitors are asked to leave the ward so that treatment can be provided, and we appreciate everyone’s cooperation and understanding.
Before you visit, we encourage you to call ahead and talk to ward staff about the particular visiting arrangements for the ward where their relative or friend is staying.
To contact a ward, phone our switchboard on (07) 3883 7777 and ask to be put through.
Technology makes it easier to stay in touch with patients during their stay in the hospital. If you can’t visit in person, a virtual visit may be a good alternative.
We encourage our patients to stay connected with their friends and family through their mobile phone or device.
There is also free WiFi available throughout the hospital.
General and disabled toilets are located on every floor of the hospital for patient and visitor use. Baby change rooms are located in Outpatients department and Maternity. Please ask staff for the toilet closest to you.
Bringing food for patients
We advise visitors who wish to bring food for patients to choose low risk food and check with staff before giving to their relative. Please note we do not take responsibility for food that is brought in by visitors for patients.
Our Healing Garden provides a quiet space for staff and visitors, in particular Aboriginal and Torres Strait Islander visitors and patients. The snake-like pathway design through the garden is lined with river stones and native plants to attract native birds and other wildlife.
Garden of reflection
The Garden of reflection is a tranquil quiet space for patients and visitors to take some time out away from the busy hospital.
The Chapel is open to people of all faiths or for those needing a quiet place of refection and is located near the Palliative Care and Rehabilitation Unit. Chaplains offer spiritual support and pastoral care to patients, visitors and staff. This includes:
- an accepting, compassionate, respectful and attentive presence to people of all or no particular faith
- help and support in times of stress or crisis
- prayers and the sacraments (eg communion) where appropriate
If you wish to arrange the services of a minister of religion please ask the ward staff. Bibles are available on request. For more information or would like to speak to a chaplain phone (07) 3883 7878.
We are committed to protecting the safety and wellbeing of our patients, visitors and staff. We promote a safe and comfortable environment where everyone is treated with respect and dignity.
We remind everyone that Queensland Health has a policy of zero tolerance to violence. The following inappropriate behaviour will not be tolerated:
- aggressive, abusive and threatening
- physical or verbal attacks
- obscene, racist, sexist or demeaning language
Our security guards are available 24/7. In circumstances when our staff respond to violence, they do so from a legal and ethical framework. You are encouraged to report all incidents including concerns regarding staff conduct.
Smoke free hospital
The Queensland Tobacco Laws ban smoking on hospital grounds or within 5 metres of the property.
If you are a patient who smokes and want to give up, we can help you with free Nicotine Replacement Therapy or alternatives. Please ask your clinical staff for advice on treatment or phone the anonymous and confidential QUITLINE service on 131 848.
We strongly advise that you do not leave the ward area to smoke. Leaving the ward is at your own risk and against the advice of your medical team. Hospital equipment must not be taken off hospital grounds. If you have an intravenous drip, under no circumstances are you to leave the building for the purpose of smoking.
In no event or circumstances shall Queensland Health be liable for any injury, harm or damages incurred by you choosing to exit the hospital buildings and/or grounds for the purposes of smoking.