Visitor information2020-03-31T17:29:55+10:00

Visitor information

Changes to visiting at Redcliffe

The safety of our patients, our staff, and all visitors is paramount. And we also understand that visiting your loved ones in hospital is incredibly important. To help reduce the spread of COVID-19 (coronavirus) we are taking extra precautions when it comes to visits. Visiting hours vary from ward to ward. Please check with the ward before visiting.

Patients are limited to one visitor per day for a maximum of one hour. If you are sick, you cannot visit. Children under 16 cannot visit. Some areas may have exemptions.

Additional exemptions may be granted for end-of-life support. Please discuss with the patient’s treating team. From 1 May you must have had your influenza vaccination to visit aged care facilities.

The restrictions apply to all visitors. Further restrictions may apply to critical care areas. We acknowledge there may be special circumstances where additional support may be needed. If you think this is the case, please discuss it with the nurse unit manager or director of nursing of the facility before visiting.

Virtual visits

We understand these restrictions are hard, and we know visitors play an important role in a patient’s recovery, but these are exceptional times. Technology makes it easy to stay in touch remotely, and we really encourage you to stay connected through phone, text, email, social media or video-chat.

If you’re new to video-chat, we have created some guides on how to best use your device to keep in touch. You can even use our free WiFi! Find out how to connect a patient to Wifi and download video call applications for free.

Visiting hours and wards

We encourage family and friends to visit our patients during their stay.  Visiting hours are flexible and will vary from ward to ward. Please check with ward staff about visiting hours and patient rest times so your visit can be planned.

There may be times when visitors are asked to leave the ward so that treatment can be provided, and we appreciate everyone’s co-operation and understanding.

Children are most welcome to visit in the care of a responsible adult.

Toilets

General and disabled toilets are located on every floor of the hospital for patient and visitor use. Baby change rooms are located in Outpatients department and Maternity.  Please ask staff for the toilet closest to you.

Bringing food for patients

We advise visitors who wish to bring food for patients to choose low risk food and check with staff before giving to their relative. Please note we do not take responsibility for food that is brought in by visitors for patients.

Quiet places

Healing garden

Our Healing Garden provides a quiet space for staff and visitors, in particular Aboriginal and Torres Strait Islander visitors and patients. The snake-like pathway design through the garden is lined with river stones and native plants to attract native birds and other wildlife.

Garden of reflection

The Garden of reflection is a tranquil quiet space for patients and visitors to take some time out away from the busy hospital.

Chapel

The Chapel is open to people of all faiths or for those needing a quiet place of refection and is located near the Palliative Care and Rehabilitation Unit. Chaplains offer spiritual support and pastoral care to patients, visitors and staff. This includes:

  • an accepting, compassionate, respectful and attentive presence to people of all or no particular faith
  • help and support in times of stress or crisis
  • prayers and the sacraments (eg communion) where appropriate

If you wish to arrange the services of a minister of religion please ask the ward staff. Bibles are available on request. For more information or would like to speak to a chaplain phone (07) 3883 7878.

Appropriate behaviour

We are committed to protecting the safety and wellbeing of our patients, visitors and staff. We promote a safe and comfortable environment where everyone is treated with respect and dignity.

We remind everyone that Queensland Health has a policy of zero tolerance to violence.  The following inappropriate behaviour will not be tolerated:

  • aggressive, abusive and threatening
  • physical or verbal attacks
  • obscene, racist, sexist or demeaning language

Our security guards are available 24/7. In circumstances when our staff respond to violence, they do so from a legal and ethical framework. You are encouraged to report all incidents including concerns regarding staff conduct.

Smoke free hospital

The Queensland Tobacco Laws ban smoking on hospital grounds or within 5 metres of the property. 

If you are a patient who smokes and want to give up, we can help you with free Nicotine Replacement Therapy or alternatives. Please ask your clinical staff for advice on treatment or phone the anonymous and confidential QUITLINE service on 131 848.

We strongly advise that you do not leave the ward area to smoke. Leaving the ward is at your own risk and against the advice of your medical team. Hospital equipment must not be taken off hospital grounds. If you have an intravenous drip, under no circumstances are you to leave the building for the purpose of smoking.

In no event or circumstances shall Queensland Health be liable for any injury, harm or damages incurred by you choosing to exit the hospital buildings and/or grounds for the purposes of smoking.

Redcliffe Hospital

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Contact us

Redcliffe Hospital
Location: Anzac Avenue
REDCLIFFE QLD 4020
Phone: (07) 3883 7777