Kidney Health

The Kidney Health Service provides outpatient consultative services and delivers high quality chronic haemodialysis therapies in the hospital.

Our services

Our services include:

  • dependent chronic centre based haemodialysis
  • outpatient consultative services to haemodialysis dependent patients
  • outpatient general nephrology consultations.

When will my appointment be?

Your confirmation letter, email or text message will tell you when your appointment will be.

Please allow at least two hours for your appointment. You may need to allow time for additional tests or treatments before or after your appointment.

We apologise if your appointment is delayed or running late. Our doctors and specialists can sometimes be called away urgently to other hospital departments. This applies if your appointment is in the hospital, by phone, or virtually (telehealth video call).

What do I do when I arrive for my appointment?

If your appointment is at the hospital, please present to the clinic reception with your confirmation letter or text message to check in. Please note that Kidney Health Service patients are required to check in at the clinic reception counter and will not be able to use the self-service kiosks.

You will need to scan the barcode on your appointment confirmation letter, or swipe your Medicare card if you don’t have your letter with you.

Volunteers or staff will be available to help you check in at the Kiosk if needed.

If your personal details have changed, for example your phone number, address, Medicare card, or GP, you will need to present to the clinics reception counter so that staff can update your details on the hospital system.

What do I do after my appointment?

Please present to the clinic reception counter after your appointment to check out, this includes if it was your last appointment at the hospital.

All patients are required to go to reception prior to leaving as you may be required to sign a Medicare bulk billing form (where applicable). Staff will also need to confirm that your details are accurate on the hospital system. In some instances, staff may be able to book your next appointment with you while you are at the counter.

If you need to wait in line, please remember physical distancing is important.

How do phone and virtual (telehealth video call) appointments work?

If you have a phone appointment your clinician will contact you on the phone number you provided to the hospital. If your phone number has changed please call us to update your details before your appointment.

If you have a virtual (telehealth video call) appointment you will receive additional information from us that will explain how to attend your virtual appointment

How to access this service

If there is a waiting list, you will receive a confirmation letter and be advised on what to do next. If there is no waiting list, you will receive an appointment booking letter or we will contact you to arrange a suitable time for your appointment.

Refer a patient

All referrals need to be sent via the Metro North Central Patient Intake Unit (CPI). View the Kidney Health service referral guideline for more information about referring.

Fax: 1300 364 952
e-referrals fax: (07) 3360 4830
GP and specialist hotline: 1300 364 938

Referrals containing insufficient information or that are illegible will be returned to the referring practitioner. This may result in delayed appointment/treatment for your patient.

For urgent outpatient referrals, the referring doctor should telephone the consultant nephrologist on call or send the patient to the Department of Emergency Medicine. The on call consultant nephrologist can be contacted through RBWH switchboard on (07) 3646 8111.

Outpatient dialysis (day appointment)

Your doctor will advise which service is best for your condition. In addition to the Redcliffe Dialysis Unit, chronic haemodialysis is delivered through:

  • Royal Brisbane and Women’s Hospital
  • North Lakes Health Precinct
  • North West Community Centre (Keperra) (independent chairs)
  • Caboolture Hospital (independent chairs)
  • Stafford Kidney Health Centre (training and home therapies management)

Inpatient dialysis (hospital stay)

This service requires patient transfer to the Royal Brisbane and Women’s Hospital.

What to bring

Each time you visit us

  • Your Medicare card
  • Private health insurance card (if you have one)
  • Health Care Card and/or concession card (if you have one)
  • Current medications (prescription, over the counter and herbal medicine)
  • Relevant x-rays, scans or any other test results or reports
  • Glasses, hearing and mobility aids

For dialysis

  • Wear comfortable clothes
  • Warm socks, a sweatshirt or a jumper in case you feel cold during treatment
  • If you have a graft or fistula in your arm, make sure your sleeves are loose enough to roll up
  • If you have a catheter in your chest, wear a shirt that opens in the front
  • Bring something to do, like a book or magazine to read or an iPad/tablet with headphones


Contact us

Moreton Bay Integrated Care Centre (MBICC)
Location: Level 1, 106 Anzac Avenue, Redcliffe
Phone: (07) 3883 7388
Open: Monday–Saturday 7.00am–9.00pm

Need help outside hours?

For non-urgent medical issues call 13 HEALTH (13 43 25 84) or visit your GP.

In an emergency call 000.

Refer a patient

To refer a patient, view the Kidney Health service referral guideline.

The Kidney Health service provides outpatient consultative services and delivers high quality chronic haemodialysis therapies in the hospital.