Your stay

Enquiries about your health (incoming calls)

Family and friends can call our general enquiry number and ask to be transferred through to your bedside phone or ward reception. To protect patient privacy and confidentiality, staff will not provide specific medical information.

General enquiry phone: (07) 3647 7111

In your room

Room allocation

All our wards accommodate both public and private patients. There are no wards specifically for private patients only. The bed you are allocated depends on how sick you are or what type of illness you have. Your bed allocation may change during your stay. This is the case whether you are a public or private patient. Single room allocation is based on clinical need and in line with various management strategies for at-risk patients.

Television, Radio and Phone Services

Incoming calls

Depending on your condition, incoming calls can be put through to the bedside phone between 8am and 8pm. Patients cannot be phoned directly. Relatives and visitors calling patients who have bedside phones should phone the Patient Enquiry Number on (07) 3647 7111 and ask for the patient by name.

Toiletries

No personal toiletries or tissues are provided by the hospital. It is your responsibility to provide these items. Some items are available to purchase at the Common Good Cafe.

Dentures, glasses and aids

Your items can be easily misplaced in a busy environment. It might be helpful to name your items. Please bring a container or bag to store your dentures, glasses or hearing aids. Ask staff if you need a denture container.

Electrical appliances

While in hospital, you are not permitted to use personal electrical appliances that require plugging into an electrical point. On the rare occasion this equipment is needed, it must be checked by hospital engineering staff before use. This is to ensure your safety and the safety of other patients and staff. Battery operated appliances can be used. Please ask your ward staff if you need any further information.

Lounge rooms

Each ward area has a patient lounge room for your comfort. We would appreciate if you could please keep these areas neat and tidy.

Medications

Your healthcare team will work together to select the most appropriate medication for your care.

Meals (Room Service)

We are pleased to offer Room Service for patients admitted to STARS. All meals are freshly prepared and can be ordered at your convenience and delivered to your room within 45 minutes of ordering.

How to order & room service menu

What to expect

While we aim to keep your appointment on time, please allow 3-6 hours as you may need to see various health professionals including a doctor, anaesthetist, registered nurse, pharmacist and physiotherapist. They may discuss the following:

• a pre-admission assessment
• review of your medical history
• admission times
• information about the procedure
• fasting (if required)
• possible blood tests, x-rays, breathing tests or ECG
• organise additional tests if required.
• paperwork, including consent for procedure

Bringing flowers to patients

Flowers are a lovely gift for patients. For patient safety reasons, we cannot allow flowers in the procedural services area on level 2.

Your contact people

During your admission we ask you to nominate a contact person and a next of kin who may play a key role in your care. With your permission we will discuss your progress and condition with the people you designate and not with anyone else.

Your treatment team

During your hospital stay, you will be cared for by a team of health professionals which may include doctors, nurses, psychologists, physiotherapists, occupational therapists, dietitians, social workers and support staff.