Does this use my internet data?
Yes, this is a web-based platform and needs internet access. A 15-minute connection will use approximately 130 - 200 megabytes of data.
Is Telehealth safe?
Yes. The Queensland Health Telehealth Portal and Virtual Clinic offers an easy, safe, and secure way to video call with your health professional.
Will I have a set appointment time, or will I have to be available all day?
Most clinics have set appointment times, however sometimes there are delays. Please contact the clinic if you have any questions.
I have been asked to attend at another hospital, but it is not my closest local public hospital, can I change this?
Usually yes, please contact the specialist clinic and they will talk to you about appointment options.
What if I connect at the time of my appointment and my consultation does not start? (ie clinic running late)
Some clinics will display an expected wait time on their welcome screen, if you are waiting longer than this, please contact the clinic. If there is no wait time stated. Please contact the clinic if there is a delay longer than 15 minutes.
If I can’t connect on the day will I be able to have my appointment another way or will it get cancelled?
If you can’t connect on the day, please contact the clinic to let them know and talk to you about other options.
Can I have a family member or friend support me?
Yes, you can have someone with you. They can be with you in person, or they can join virtually from another place. If your support person is joining virtually, please let the staff know when you connect.
Can I connect from interstate or overseas?
Yes, you can connect from anywhere with internet and a device. Please remember, the appointment will be in Queensland time. Some countries have internet restrictions, please complete a test call before the appointment to make sure you can connect.
Can I just use FaceTime, Skype, Zoom or other video call platform?
No, you need to use the Queensland Health approved platform as it is secure.
Is this FaceTime, Skype, Zoom or other video call platform?
No, although it is alike, this is an approved Queensland Health platform for use in a clinical setting.