“It is very valuable. You learn a lot, are listened to, and have a chance to see real improvements put in place. It gives you a way to be a community voice for people who otherwise wouldn’t be heard.”
“There was a lot of open communication and I, as a consumer was kept informed about decisions at every stage of the process and was treated as a valuable and equal member of the team.”
“Everyone involved is respectful and can bring a different perspective to every activity. There are no right or wrong answers – and it’s really interesting to hear from all the different consumers – there is a wealth of knowledge and information that comes from the participants in the room.”
These responses were recorded anonymously as part of the 2023 Annual Consumer Check-in Survey conducted by Metro North Engagement.