A compassionate, people-first program empowering Queensland healthcare workers
Evile from RBWH, is helping patients and their families navigate the complex, and sometimes overwhelming, healthcare environment.
Metro North Health is reaping the benefits of a program equipping health care security workers with new tools and techniques aimed at keeping staff and patients safe.
The Ambassador Program, an initiative by The Queensland Occupational Violence Strategy Unit (QOVSU), has been established across Metro North Health offering a range of initiatives and resources to staff.
Ambassadors, like Evile from the Royal Brisbane and Women’s Hospital, are selected to help vulnerable patients and their families navigate the complex, and sometimes overwhelming, healthcare environment.
“We focus on communicating with patients and their families,” said Evile.
“We sit down and have a chat, sometimes a cup of tea, with the patients and try to identify what we can do as a team to make their stay better and more comfortable.”
Since the implementation of the program, ambassadors like Evile have noticed a significant improvement in patient and staff interactions.
“We act as a brother, a sister, or a friend to patients who are struggling.”
“It’s also about keeping our staff safe in situations that can escalate rapidly.”
The program places ambassadors in clinical areas to work alongside the multidisciplinary team
and support positive relations between staff, patients, and visitors.
The QOVSU was established in response to the Occupational Violence Prevention in
Queensland Health’s Hospital and Health Services Taskforce Report 2016.