Your stay
Virtual visits
Technology makes it easy to stay in touch remotely, and we really encourage you to stay connected through phone, text, email, social media or video-chat.
If you’re new to video-chat, we have created some guides on how to best use your device to keep in touch. You can even use our free WiFi! Find out how to connect a patient to Wifi and download video call applications for free.
We would like you to be as comfortable as possible during your stay with us. Our staff are committed to providing you with the safest and highest standard of care. We also encourage you to be actively involved in your care and ask a member of staff if you have questions.
Rooms
All our wards accommodate both public and private patients. There are no wards specifically for private patients only. Wards consist of single and shared rooms and are allocated depending on clinical need.
Dentures, glasses and aids
Your items can be easily misplaced in a busy environment. Please bring a container or bag to store your dentures, glasses, hearing or walking aids. Ask staff if you need a denture container.
Electrical appliances
You may bring small electrical appliances however it is necessary to have these items checked and tagged as electrically safe by a certified electrician prior to admission. Faulty equipment may interfere with the operation of vital medical equipment. You are unable to bring personal television sets into the hospital. Television rental is available.
The hospital does not accept responsibility for damage or loss of, or personal injury from, electrical items you bring with you.
Call button
If you require help, you can alert our nursing staff by pressing a button located at your bedside. You will be shown how to use this button by the staff on the ward.
Medications
Your healthcare team will work together to select the most appropriate medication for your care. Please take your up-to-date medicine list and all your medicines, including their original labelled containers where possible. Your community pharmacist or GP can help you to make this list. Your medicine list should include all your medicines, including medicines from pharmacies, supermarkets, health food shops, and alternative therapists.
During your hospital stay, our staff will store your medications in a safe place. However, you will still be able to access them should you need. We may also need to refer to them. We will return them to you before you leave. Your hospital pharmacist will discuss what medicines you need to take with you when you leave the hospital, and arrange supply where necessary. Please let your hospital pharmacist know if you are running low on supply at home. Please be aware that while medications during your admission are supplied free-of-charge, charges apply to discharge medications. These charges are similar to what you would pay at your local pharmacy.
Meals
We serve a variety of healthy and nutritious meals that meet therapeutic and religious dietary requirements. You can discuss food and drink options each day when the nutrition assistant visits (between 7.00am–10.00am) to take your menu selection using our electronic meal ordering system. If you are staying on the rehabilitation ward, the nutrition assistants will visit at approximately 2.00pm each afternoon. Nutrition assistants do not visit the Medical Assessment Unit or Maternity ward due to the short stay nature of these departments. Alternatively, patients on these wards are provided with a choice of meals at the time of meal service.
We provide meals at the following times:
- Breakfast 7.00am–7.45am
- Morning tea 9.30–10.00am
- Lunch 12.00pm–12.45pm
- Afternoon tea 2.30pm–3.00pm
- Dinner 4.40pm–5.15pm
- Supper 6.30pm–7.00pm
We understand some patients prefer their own food. Please note we do not take responsibility for food that is brought in by visitors for patients. We advise visitors who wish to bring food for patients to choose low risk food and check with staff before giving to their relative.
Food and cafe options are located on the hospital grounds, serving freshly brewed coffee, gourmet rolls and cakes.
Food and drink vending machines are available 24/7 a week around the hospital. We are close to many cafes and restaurants.
Entertainment
Newspapers and magazines
Newspapers and magazines are available at the coffee shop or from a trolley service that visits wards each week day.
Television
Television hire is available at your bedside by contacting our TV support.
Television support
Open: Daily, 7.00am-7.00pm
Phone: (07) 3883 7593
Discounts are only available if you pay in advance and do not apply if you pay on a daily basis.
| Days | Standard rate (incl GST) | Pensioner rate (incl GST) |
|---|---|---|
| Daily | $11.00 | $10.00 |
| 2 days | $19.00 | $17.00 |
| 3 days | $26.00 | $23.00 |
| 4 days | $32.00 | $28.00 |
| 5 days | $36.00 | $31.00 |
| 6 days | $44.00 | $33.00 |
| 1 week | $46.00 | $37.00 |
Payment
Our representative will visit you at the bedside to arrange payment. Entertainment fees are due in advance. We accept Mastercard and Visa with 3% fee for credit cards. Cheques are not accepted. Entertainment fees are not transferrable to other patients.
Refunds
Refunds are available if you advise television support of the time you’re discharged from the hospital and provide a valid receipt or receipt number. No refunds are paid on the monthly rate after 2 weeks and 2 days.
Radio
Personal radios are welcomed. Please keep the volume low or use personal earphones to ensure other patients are not disturbed.
Keeping in touch
Mail is delivered to wards on weekdays. Any mail received after you have been discharged will be redirected to your postal address.
Send mail to patients here:
Patient’s full name
c/ Ward ……..
Locked Bag 1
Redcliffe Hospital
REDCLIFFE QLD 4020
Your contact people
During your admission we ask you to nominate a contact person and a next of kin who may play a key role in your care. With your permission we will discuss your progress and condition with the people you designate and not with anyone else.
Bedside phones
We do not have patient phones at the bedside and calls to the ward are for clinical care only. Your hospital contact should be someone who is able to communicate to friends and family on your condition.
Your treatment team
During your hospital stay, you will be cared for by a team of health professionals which may include doctors, nurses, psychologists, physiotherapists, occupational therapists, dietitians, social workers and support staff.
Teaching and research
We are proud to be a dedicated teaching hospital with links to universities and colleges.
With supervision from a staff member, you may be asked if you are willing for a student to observe or examine you. You are under no obligation to participate and your choice will not affect the care you receive. Your information will remain strictly confidential.
Keeping your residential care facility informed
If you have been admitted to hospital from residential care, we will maintain regular contact with the nursing staff at your facility to ensure you get the care you need.
Lost property
If you leave any personal property behind when you leave hospital, items of value will be forwarded to admissions and security. Call (07) 3883 7777 and our staff will be able to help you.