Assistance for you and your family

Accommodation and travel

If you live in a rural or remote area and need to travel more than 50km for specialist medical services that are not available locally, you may be eligible for the Patient Travel Subsidy Scheme (PTSS) to help with your travel and accommodation costs.

There are a number of hotels and motels located in the local area. If you require further information, hotel and motel brochures are available from the main reception desk in the foyer of the hospital or ask at the reception desk in the ward areas.

Accommodation near the hospital

Below is a list of accommodation options you may like to consider within a 5km radius of STARS. This is a guide only and is not endorsed by STARS. The Allied Health department has more information on accommodation nearby.

Aboriginal and Torres Strait Islander hospital service

The Aboriginal and Torres Strait Islander hospital service supports and advocates for Aboriginal and Torres Strait Islander patients and their support persons through their hospital journey to, during and after hospital. We work with patients and families to make sure the appropriate care and support is given.

Language services – Interpreters

We offer interpreter services and hospital information in languages other than English.

Disability access

We have facilities to assist people with disabilities accessing the hospital. This includes:

• Disabled parking spaces on the ground and 1st floor of the STARS car park.
• A dedicated drop off zone outside the main entrance to the hospital.
• The taxi rank is right outside the main entrance with access into the hospital.
• Wheelchairs are available at the main entrance.
• All floors across the hospital are accessible by lifts and have braille buttons.
• Disable accessible toilets are located on every floor. Please ask staff if you need further directions.
• Nappy and incontinence bins are located throughout the hospital.

Advance care planning

Advance care planning is a process of planning for your future health and personal care so your values, beliefs and preferences are made known. This can help to guide decision-making at a future time if you cannot make or communicate your decisions.

Multi-Faith Centre and Pastoral Carers

People of all faiths and no particular faith are invited and encouraged to use the Multi-Faith Room located on the ground floor.

Anyone in the Hospital Community can access this service, including all patients, families and staff. Chaplains can be accessed daily, including an after hours emergency services.

You can contact the Chaplaincy Service on 07 3646 8404, or ask a staff member to contact the service for you.

Chaplains offer spiritual support and pastoral care to patients, visitors and staff.  This includes:

• an accepting, compassionate, respectful and attentive presence to people of all or no particular faith
• help and support in times of stress or crisis
• prayers and the sacraments (e.g. communion).