These frequently asked questions should help answer most of your concerns regarding the Virtual Ward.
If you have any further questions, please contact us on 07 3074 2109 or via the Metro North Feedback form.
The first call will usually be in the morning, however if you prefer a call at a certain time of day please let our team know and we will do our best to accommodate your request.
Our calls may come through as a Brisbane number 07 3497 3516 or as ‘no caller ID’ depending on your device settings. Initially it will be an electronic voice then you will be connected to a Virtual Ward team member. You may also receive a text message from us, the message will come from ‘Virtual Ward’.
Don’t worry, we’ll leave a message and call you back. Alternatively, you can call us on 07 3074 2109 7am to 7 pm 7 days a week.
Any smartphone or a landline phone.
We use the same software system, so we can see your previous notes, investigations, and observations.
We will send you a link to your smartphone or internet enabled device to initiate a video call.
Yes, we can email or post you a medical certificate if needed.
Yes, however please discuss this further with the Virtual Ward team.
The length of stay on the Virtual Ward will depend on your specific health condition. Your doctor will discuss this with you.
They can be delivered free of charge to your home by a courier or alternatively we can send scripts to your preferred pharmacy.
You and your GP will receive a discharge letter summarising the care you received. It will also be uploaded to My Health Record, if you are set up for this service.
Yes, you should attend as usual however please let the Virtual Ward team know.