To deliver high quality outcomes in supporting the transformation of rehabilitation and surgical services and in keeping with the Connecting with Health plan, Metro North Hospital and Health Service engaged in a comprehensive facility design process for the Surgical, Treatment and Rehabilitation Service (STARS).
Functional elements of STARS – from patient admissions to surgical and rehabilitation spaces to discharge – were analysed by more than 60 user and reference groups as part of a 12-month interactive clinical design process.
The design process engaged approximately 300 clinical and non-clinical users, as well as consumers (patients, families of patients, and visitors) to give feedback about elements of the facility’s design and models of health service delivery.
The first phase of the clinical design process involved testing the layout of floor plans, patient flows and identifying improved solutions together. The second phase got underway in June 2017 and built on the outcomes of the first phase by bringing the floor plans to life as the detail design was developed for each room and space within the building. The third and final phase used feedback to help define the Models of Care and Models of Service Delivery.