Communicate better
Aboriginal and Torres Strait Islander people have guided development of new clinical buildings at Caboolture Hospital, to ensure culturally appropriate health infrastructure design. The new buildings include artwork, a purpose designed courtyard to evoke connections to Country, and a new Aboriginal and Torres Strait Islander Liaison Unit near the entrance.
Pharmacy technician led counselling at STARS is providing surgical patients with information and education about their medications just before discharge. The service provides patients a more efficient discharge experience and the opportunity to ask questions about their medications.My RBWH Surgical Pathway is providing patients with key information to prepare for surgery and reduce surgery cancellations and delays.
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Anxiety reduced for
74%
OF PATIENTS SURVEYED
Indigenous artwork is now creating a more welcoming environment for patients and visitors in the RBWH psychiatric emergency department.
418patients supported through Making Connections
Failure to attend rates have been reduced for Aboriginal and Torres Strait Islander patients at RBWH through the new Making Connections program. Making Connections provides a culturally safe channel to manage outpatient appointments including contact with an Indigenous Hospital Liaison Officer.
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Caboolture Hospital has piloted Welcome to the Ward patient booklets to increase health literacy and provide patients with key information during their admission.More stories
Reducing Indigenous fail to attend rates
The Making Connections initiative at the Royal Brisbane and Women’s Hospital is helping improve access to outpatient appointments for Aboriginal and Torres Strait Islander patients.
Better equipping patients for surgery
The Surgical and Perioperative team at RBWH are always exploring innovative ways to improve the patient experience.