Your appointment (outpatients)
Your outpatient appointment is to see a specialist about your condition without being admitted into hospital. You may have an outpatient appointment before and/or after your admission to hospital.
Requesting an appointment
To get an outpatient appointment, your doctor needs to send a referral to the hospital. The hospital will send you a letter either offering an appointment or advising that your name has been placed on a wait list. Your letter will advise you on the clinic you are required to attend and how to prepare for your appointment. If your condition changes or you are concerned about your health before the date of your appointment, please contact your doctor.
Your appointment
When you arrive, register your attendance at the reception desk with your appointment letter. While we always try to ensure that clinics run on time, due to unavoidable delays there may be a 1-2 hour wait to see a specialist. At your first appointment your doctor or health professional will discuss your concerns, and healthcare plan. You may require an examination or further tests. Your doctor or health professional will advise you if you require further appointments.
Being seen as a public or private patient
On your first appointment, you will be asked if you would like to be seen as a public or private patient.
Telehealth (video call)
Did you know you can ask your doctor/health professional if you can have your next appointment by Telehealth (video call)?
Telehealth is a safe and effective way of delivering care in your home without physical contact. The Queensland Health Telehealth Portal provides an easy, safe and secure way to videocall with your doctor or health professional from your computer, tablet or smart phone. A Telehealth appointment may also be possible from your local QH facility, GP Clinic, or NGO please discuss options with our staff.
When connecting from home, we strongly recommend doing a test call before your appointment. You are able to test your equipment at any time. Telehealth Technical Support is available 7:45am – 5:00pm Monday – Friday on 1800 066 888.
It is also recommended to upgrade to the latest software version for the best audio and video experience. Instructions on how to upgrade your device can be found by clicking on the below links:
- Update your iPhone or iPad – Apple Support (AU)
- Check & update your Android version – Android Help (google.com)
Some of the commonly asked questions are also answered in this Telehealth quick reference guide. If you still have questions, or if you were not able to successfully complete a test call, please call the clinic that you are booked into to discuss.
Medication
The hospital pharmacy is located on ground level of the hospital. You are welcome to use your own community pharmacy, however, some medications may not be on the Pharmaceutical Benefits Scheme and you may have to pay extra for these.
What to bring with you
Each time you visit us
- Your Medicare card
- Private health insurance card (if you want to use it)
- Health Care Card and/or concession card (if you have one)
- Current medications (prescription, over the counter and herbal medicine)
- Relevant x-rays, scans or any other test results or reports
- Glasses, hearing and mobility aids
For an outpatient or clinic appointment
- Your appointment letter
- Any special items listed on your letter
- WorkCover claim number (if relevant)
- Refreshments and something to drink while you wait
Outpatient clinics contact
Please call the corresponding clinic number to:
- confirm your have received your appointment request
- change or cancel your appointment
- update your contact details