Metro North Health is the largest Hospital and Health Service in Australia and has been proudly supporting the Norfolk Island Community since January 2022. Our services to Norfolk Island are funded by the Australian Government. The Norfolk Island Support Program (NISP) — our dedicated support team for Norfolk Island specialised care — works closely with our Metro North hospital clinical staff, Norfolk Island Residential and Aged Care Service (NIHRACS) and other local healthcare providers.
NIHRACS continues to deliver essential healthcare services to the Norfolk Island community locally on Norfolk Island, while Metro North Health provides specialised tertiary services that are not available on Norfolk Island.
We’re all about working together, sharing what we know, and helping where we can.
Emergency
Norfolk Island Residential and Aged Care Service (NIHRACS) is your health service on Norfolk Island. If there is a medical emergency while on Norfolk Island, please present to the facility or call 000, the Emergency Department at NIHRACS is open 24/7.
If there is a medical emergency while you are in Queensland, call Triple Zero (000) and ask for an ambulance.
- For more information about Emergency department waiting times in Queensland’s major public facilities, please visit this link: Queensland Open Hospitals
- For more information about when to go to Emergency while in Queensland, please visit this link: When to go to Emergency | Health and wellbeing | Queensland Government
Meet Kath
Nurse Navigator, Norfolk Island Support Program
Our Nurse Navigator helps coordinate your care and can link you to other supports if you have complex health needs. Find out about:
- What support you can get on your healthcare journey
- Who can get help
- How to get help from the NISP Nurse Navigator
- How to share your experience with us
Patient Journey Story
My name is Kelvin, and I am a proud Norfolk Island resident.
I’ve first presented to Metro North Health Services in July 2024 and continue accessing Metro North Health Services for my specialised care. Traveling to Brisbane for treatment felt daunting at first, however from my very first visit the staff put me at ease.
Feedback
We value your feedback.
For general enquiries and feedback use this online form. (this links to a new page)
To lodge a compliment complaint about your care, please use our Community & Oral Health feedback and enquiries form. Please mention the Norfolk Island Support Program within your feedback, so we know you’ve received support from us.