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Never Again Podcast

Never Again Podcast

Created in collaboration with the Coroners Court of Queensland, the Never Again Podcast explores learnings from real healthcare investigations.

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22 hours ago

While working at the front desk of the Intensive Care Unit at RBWH, Glenn has seen the broad range of human emotions and knows the challenges that an ICU stay brings to loved ones. 💝

Since starting nearly two years ago, Glenn has greeted 80-100 visitors each day and shares some tips for those who find themselves in the unfortunate situation at Christmas time.

"Families tend to come in big groups on days one, two and three when their loved one is in Intensive Care," shares Glenn.

"I like to reassure them that their family member is in the best place they can possibly be, with the best doctors and nurses who need time, space and room to attend to the patient's high needs."

"As concierge, my role is to maintain the balance between visiting loved ones and caring for themselves, because their role will continue on after the patient leaves. They’re in it for the long haul so need to be taking care of themselves outside of hospital too." ⚖️💖

👏 Thank you for all that you do for the clinical teams and loves ones of the ICU patients, Glenn.
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While working at the front desk of the Intensive Care Unit at RBWH, Glenn has seen the broad range of human emotions and knows the challenges that an ICU stay brings to loved ones. 💝

Since starting nearly two years ago, Glenn has greeted 80-100 visitors each day and shares some tips for those who find themselves in the unfortunate situation at Christmas time.

Families tend to come in big groups on days one, two and three when their loved one is in Intensive Care, shares Glenn.

I like to reassure them that their family member is in the best place they can possibly be, with the best doctors and nurses who need time, space and room to attend to the patients high needs.

As concierge, my role is to maintain the balance between visiting loved ones and caring for themselves, because their role will continue on after the patient leaves. They’re in it for the long haul so need to be taking care of themselves outside of hospital too. ⚖️💖

👏 Thank you for all that you do for the clinical teams and loves ones of the ICU patients, Glenn.
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/ metronorthhealth
While working at the front desk of the Intensive Care Unit at RBWH, Glenn has seen the broad range of human emotions and knows the challenges that an ICU stay brings to loved ones. 💝

Since starting nearly two years ago, Glenn has greeted 80-100 visitors each day and shares some tips for those who find themselves in the unfortunate situation at Christmas time.

"Families tend to come in big groups on days one, two and three when their loved one is in Intensive Care," shares Glenn.

"I like to reassure them that their family member is in the best place they can possibly be, with the best doctors and nurses who need time, space and room to attend to the patient's high needs."

"As concierge, my role is to maintain the balance between visiting loved ones and caring for themselves, because their role will continue on after the patient leaves. They’re in it for the long haul so need to be taking care of themselves outside of hospital too." ⚖️💖

👏 Thank you for all that you do for the clinical teams and loves ones of the ICU patients, Glenn.

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If you're a Caboolture-local expecting a new baby under the Christmas tree this year, there's a high chance that Deb, Di and Steph from the Caboolture Maternity Unit could be helping you through your journey this silly season. 👶🧑‍🎄

Deb and the whole Maternity team share how the smaller-sized hospital can give families extra opportunities when having their baby a little closer to home. 

"This is a unique space where all of our midwives are skilled in multiple areas," shares Deb.

"Having five maternity service areas and three MGP teams within the hospital means there's continuity of care, and our midwives often see our families a number of times throughout their pregnancy, birth and post-natal period."

Could you be Caboolture's new MUM? (Maternity Unit Manager) We're on the hunt for someone to fill this role, whose specialised clinical expertise can further enhance the team. Check out the vacancy via Smart Jobs or in the comments below 👇

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With the excitement of Christmas Day looming, some of our talented STARS patients took the opportunity during their rehabilitation sessions to craft some tasty Christmassy creations! 🎄🏡

Advanced Occupational Therapist Erin shares the joy that such a simple task like decorating food can bring.

“Meal preparation and baking is a great therapy tool to progress a variety of rehabilitation goals, “ Erin shares.

“It is particularly meaningful at Christmas when patients can help create food to share with family and friends at a time when they feel the weight of hospitalisation and absence from home.” 

We hope our Christmas STARS have put you in a festive mood. 😍

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"I was an assistant in nursing for 40 years, working in aged care, dementia wards, hostel and general nursing units. We’d like to pass on our thanks and accolades to the public health system; we know people get frustrated that there’s an element of waiting, but we’ve both greatly benefitted from the services. We’re not sure what Christmas looks like this year, I'm looking forward to getting better and am happy to close the door on 2025. Just last week we became great-grandparents for the first time to a lovely little boy. We can’t wait to meet him very soon."

💭 Monday Mantra, Alice, 75 here with John, 76, at the Redcliffe Hospital Transit Lounge.

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