Your appointment (outpatients)

Requesting an appointment

To get an outpatient appointment, your doctor needs to send a referral to the hospital. The hospital will send you a letter either offering an appointment or advising that your name has been placed on a wait list. Your letter will advise you on the clinic you are required to attend and how to prepare for your appointment.

If your condition changes or you are concerned about your health before the date of your appointment, please contact your doctor. If required, they are able to send an updated referral.

Your appointment

When you arrive, scan your letter at the kiosk and proceed to the nominated waiting room; or if required, register your attendance at the reception desk with your appointment letter. Please allow up to 2 hours for your appointment and ensure you leave enough time for parking. It may be easier for your carer to drop you off at the front of the hospital prior to parking. Orthopaedics/fracture clinic appointments can take more time, due to complex treatments.

Appointment waiting times

Waiting times are different for each clinic. While we always try to ensure that clinics run on time, due to unavoidable delays, for example emergency surgery, there may be a long wait to see a specialist or health practitioner.

Allied Health and nursing clinics run closely to the appointment times, so please be considerate of other patients and be on time.

First appointment

At your first appointment your doctor or health professional will discuss your concerns, and healthcare plan. You may require an examination or further tests.

Follow-up appointments

Your doctor or health professional will advise you if you require further appointments. When you are discharged from our service, your GP will review information regarding your ongoing management plan.

Being seen as a private or public patient

On your first appointment, you will be asked if you would like to be seen as a private or public patient.

Telehealth (video call)

Telehealth is a video call that is a safe and easy way of delivering healthcare.

This service may be accessed from your home using your computer, tablet, or smart phone. A Telehealth appointment may also be possible from your local public hospital, GP Clinic, or another healthcare service.

Talk about Telehealth options with your health professional.

Find out more about how Telehealth appointments work and how to test if Telehealth works on your device.

Medication

The hospital pharmacy is located on the ground floor of the Main Building and a private pharmacy is located on the ground floor of the Moreton Bay Integrated Care Centre (MBICC) Building. You are welcome to use your own community pharmacy to fill prescriptions, however, we recommend having it checked by the hospital pharmacy as some medications may not be on the Pharmaceutical Benefits Scheme and you may have to pay extra for these.

What to bring

Each time you visit us

• Your Medicare card
• Private health insurance card (if you want to use it)
• Health Care Card and/or concession card (if you have one)
• Adverse drug alert card (if you have one)
• Current medications (prescription, over the counter and herbal medicine)
• Relevant x-rays, scans or any other test results or reports
• Glasses, hearing and mobility aids

For an outpatient or clinic appointment

• Your appointment letter
• Any special items listed on your letter
• WorkCover claim number (if relevant)
• Snacks, a drink or money to buy refreshments
• Something to read or do while you wait

Outpatient clinics contact

Please call the corresponding clinic number to:

• confirm your have received your appointment request
• change or cancel your appointment
• update your contact details.