Your appointment (outpatients)
Outpatient appointment changes because of COVID-19
As we respond to the COVID-19 pandemic, we are taking measures to protect staff and patients including changes to some of our services.
We have put together some responses to our most Frequently Asked Questions about these changes.
Your outpatient appointment is a day appointment to see a specialist or health practitioner about your condition without being admitted into hospital.
You may have an outpatient appointment before and/or after your admission to hospital.
Requesting an appointment
To get an outpatient appointment, your doctor needs to send a referral to the hospital. The hospital will send you a letter either offering an appointment or advising that your name has been placed on a wait list. Your letter will advise you on the clinic you are required to attend and how to prepare for your appointment.
If your condition changes or you are concerned about your health before the date of your appointment, please contact your doctor. If required, they are able to send an updated referral.
When you arrive, scan your letter at the kiosk and proceed to the nominated waiting room; or if required, register your attendance at the reception desk with your appointment letter. Please allow up to 2 hours for your appointment and ensure you leave enough time for parking. It may be easier for your carer to drop you off at the front of the hospital prior to parking. Orthopaedics/fracture clinic appointments can take more time, due to complex treatments.
Appointment waiting times
Waiting times are different for each clinic. While we always try to ensure that clinics run on time, due to unavoidable delays, for example emergency surgery, there may be a long wait to see a specialist or health practitioner.
Allied Health and nursing clinics run closely to the appointment times, so please be considerate of other patients and be on time.
At your first appointment your doctor or health professional will discuss your concerns, and healthcare plan. You may require an examination or further tests.
Your doctor or health professional will advise you if you require further appointments. When you are discharged from our service, your GP will review information regarding your ongoing management plan.
Being seen as a private or public patient
On your first appointment, you will be asked if you would like to be seen as a private or public patient.
The hospital pharmacy is located on the ground floor of the Main Building and a private pharmacy is located on the ground floor of the Moreton Bay Integrated Care Centre (MBICC) Building. You are welcome to use your own community pharmacy to fill prescriptions, however, we recommend having it checked by the hospital pharmacy as some medications may not be on the Pharmaceutical Benefits Scheme and you may have to pay extra for these.
What to bring
Each time you visit us
- Your Medicare card
- Private health insurance card (if you want to use it)
- Health Care Card and/or concession card (if you have one)
- Adverse drug alert card (if you have one)
- Current medications (prescription, over the counter and herbal medicine)
- Relevant x-rays, scans or any other test results or reports
- Glasses, hearing and mobility aids
For an outpatient or clinic appointment
- Your appointment letter
- Any special items listed on your letter
- WorkCover claim number (if relevant)
- Snacks, a drink or money to buy refreshments
- Something to read or do while you wait
Located: Anzac Avenue
REDCLIFFE QLD 4020
Phone: (07) 3883 7777