Newsroom

RBWH`s newborn care extends far beyond the walls of the hospital, with the NeoRESQ team covering an area of over 300,000 square kilometres.

From Grafton up to Rockhampton and out to Longreach, NeoRESQ retrieves and transports vulnerable babies via road ambulance, helicopter or fixed-wing aircraft to a hospital in South East Queensland that has a neonatal unit where they can receive specialist care.

NeoRESQ Admin Officer, Ange is one crucial piece of the large puzzle that helps over 500 babies each year.

"I prepare the charts for retrievals, registering all the patients into our system and ensuring the accuracy of our data. This helps with reporting as well as ordering top ups of our supplies and facilitating surveys for our consumers."

"The people that work here are amazing; the doctors and nurses can intubate and support a 400-gram baby in a helicopter until they reach the hospital.

"Over the eight years I’ve been here, I`ve seen NeoRESQ expand from purely a retrieval service to a return service with an education arm, and we are always looking at plans for the future."

👏#ShoutoutSaturday to Ange and the NeoRESQ team for the incredible work they do across Queensland. ...

In healthcare, precision and accuracy are non-negotiable, even outside of the hospital ward or operating theatre. 🎯🧑‍💻

The STARS Medical Typing team ensures that patient information is recorded clearly and correctly in written form that can be sent back to a patient`s GP for ease of information transfer.

Typing Team Leader Rebecca says that each person on her team produces on average 20 letters per day for healthcare professionals across STARS and their speed and accuracy are essential.

"I am from a legal background and learned the clinical terminology along the way. Sometimes there is difficulty in understanding certain language, so it always goes back to the clinician for sign off before being sent to patients."

"Our human eyes can pick up a lot of the errors which I don’t think something like AI could pick up as well. It is harder than it seems, but we have over 99% accuracy on our documents." ...

Recovery doesn`t end at hospital discharge and now for Caboolture Hospital patients, help is only one phone call away. 📞🏥

The nurse-led Discharge Support Service offers advice and support to patients discharged from medical and surgical wards regarding wound care. pain management and helping coordinate GP referrals and outpatient services.

Clinical Nurse Consultant Lynette is leading the rollout of this service which builds on the success of the Post-Operative Discharge Support Service (PODSS) that was implemented at STARS.

“Patients can contact the service within 30 days of leaving hospital to receive advice and support from our nursing team," she said.

“PODSS has been incredibly successful in supporting patients after surgery and reducing the need for hospital readmission." ...