Metro North believes that all people from all communities living in the Metro North catchment should have access to the right care, at the right time and in the right place to ensure they have the best possible health and wellbeing.
We are committed to ensuring that our patients, families, carers, staff and communities from Culturally and Linguistically Diverse (CALD) backgrounds including Refugee, Migrant, and Asylum Seekers, Aboriginal and/or Torres Strait Islander peoples, People with Disability, and LGBTQIA+ individuals, receive culturally safe and trauma-informed care that respects each person’s privacy, dignity and confidentiality.
The Queensland Multicultural Health Policy and Action Plan 2024-2029
The Queensland Multicultural Health Policy and Action Plan (MHPAP) will guide the vision that all people from multicultural backgrounds in Queensland can access safe, equitable and culturally appropriate public healthcare throughout the state.
The plan represents a significant milestone, marking the first statewide policy document dedicated to multicultural health in over a decade. It commits Queensland Health to improving the health and wellbeing of people from multicultural backgrounds in Queensland.
The plan will pave the way for a healthier, more inclusive Queensland by addressing challenges such as:
- Language and cultural barriers
- Health literacy
- Difficulties in navigating the health system
- Socio-economic obstacles
- Discrimination
Read more about the Action Plan in your language
Welcome to Metro North. Across our hospitals and health services, we are proud to care for people from diverse cultures, communities, identities and abilities.
We welcome Aboriginal and Torres Strait Islander peoples, people from multicultural communities, people with disability, LGBTQIA+ communities, and all patients, families, carers and visitors who access our services.
We want everyone to feel safe, respected and supported when accessing care. No matter who you are, where you are from, what language you speak, or what support you need – you are welcome here.
To help you understand what to expect during your visit or stay, please refer to the Hospital Welcome Kit or ask our staff for help.
It is available to support patients, families and carers with important information about care at Metro North Health.
Culture
Did You Know? We provide FREE cultural support services to everyone through our Multicultural Liaison Coordinator (MLC). Ask our staff about our MLC.
Welcome to Our Hospital
This video will show you how to stay safe in our hospitals.
Watch the video in your language:
Human Rights Act 2019
The Human Rights Act 2019 protects the human rights of every person in Queensland when they interact with the Queensland Government. For more information, visit Understanding Human Rights