Metro North Clinical Advice Line

Connecting GPs directly to Metro North specialties.

This service is for GPs ONLY and is not a patient advice phone line.

Connecting GPs directly to Metro North specialties.

The Metro North Health Clinical Advice Line connects GPs to specialist advice from hospital and community clinicians. There are two pathways:

Phone line
Written request for advice.

The range of adult specialities currently available to support patient care in the community includes:
(This list will expand over time so keep coming back for the latest advice services available)

1. Phone advice

Specialty	Catchment*	Exclusion Criteria
General Medicine and Rapid Access Clinic	TPCH	Excludes Cardiology, Heart Failure or Respiratory Conditions Excludes Residential Aged Care residents (Call RADAR - 1300 072 327)
Haematology	Metro North	Excludes Patients under 16 years
Heart Failure Service and Rapid Access Clinic	Redcliffe RBWH TPCH	Excludes New heart failure patients Excludes Patients seen by another heart failure service
Inflammatory Bowel Disease	Redcliffe Caboolture	Excludes Patient anticipated to require surgical input
Metro North Persistent Pain Centre/ Tess Cramond Pain and Research Centre Clinical advice available Tuesday – Friday 9:00am – 12:00pm	Metro North Central Queensland Central West Darling Downs West Moreton	Excludes patients under 16 years Excludes outside catchment
Metro North Virtual Ward	Metro North Central West Norfolk Island	Excludes patients under 16 years Excludes Residential Aged Care residents (Call RADAR - 1300 072 327)
Healthy Ageing Assessment Rehabilitation Team (HAART)	Kallangur Satellite Hospital	Patients may be ineligible if: Currently accessing equivalent services in public or private sector Reside outside of catchment area Medically unstable requiring inpatient assessment or currently an inpatient Only require therapy for maintenance of chronic condition Residential aged care facility residents
Rapid Access to Community Care	Metro North	Excludes Patients under 16years Excludes Acute mental health, alcohol or drugs related. Excludes Residential Aged Care Facility Residents (Call RADAR - 1300 072 327)
RBWH Post Operative Discharge Support Services Supporting adult patients who have had a procedure at RBWH and have been discharged in the last 30 days. Surgical specialties include: General Surgery (hepatobiliary, upper GI, hernia, thoracic, colorectal) Plastics Urology Orthopaedics (elective lower limb surgery only)	RBWH	Excludes paediatric patients Excludes surgical patients outside these specialties Patients over 30 days since discharge from RBWH Patients who have had their procedure at another facility
Redcliffe Post Operative Discharge Support Services Supporting adult and paediatric patients who have had a procedure at Redcliffe Hospital and have been discharged in the last 30 days. Surgical specialties include: General Surgery Orthopaedics Urology Gynaecology Ear, Nose and Throat Endoscopy	Redcliffe	Neonates Excludes surgical patients outside these specialties Patients over 30 days since discharge from Redcliffe Hospital Patients who have had their procedure at another facility
Sexual Health	Metro North	Excludes Patients under 14 years
Sleep Disorders	TPCH Caboolture Redcliffe	Excludes Patients seen by another Sleep Unit
Surgical Rapid Assessment Unit (SRAU)	RBWH	Excludes patients under 16 years Non-urgent elective general surgical conditions
Trauma Service (RBWH)	Metro North	Excludes patients under 16 years Single system injury suitable for other services (ie. isolated limb or pelvic fractures)
Termination of Pregnancy	Metro North	Excludes Outside Metro North referral catchment
Vestibular Rapid Access Service	TPCH	Out of catchment for TPCH

*Catchment – where the patient would usually be referred for a face to face specialist outpatient clinic appointment.

Note: If you think your patient is new to any of these services on the page, please ensure your patient is aware you are seeking advice and they consent to their demographic details, including Medicare number, being provided to Metro North Health at the time of the call.

Call the Clinical Advice Line, Monday to Friday 8:30am to 4.00pm on

1800 569 099

Note: this is for GPs only and the phone line is not open to patients.

Other advice lines and services for GPs can be found in our Services contact list

2. Written request for advice

GPs can seek advice via the written “request for advice” (RFA) via GP Smart Referrals (GPSR) for the specialties listed below. Details of how to send the RFA in GPSR and how the response is provided via the Request for Advice function on GPSR information sheet.

Specialty	Catchment*	Exclusion Criteria
General Medicine	TPCH	Cardiology, Heart Failure or Respiratory Conditions Residential Aged Care residents (Call RADAR)
Metro North Persistent Pain Centre/ Tess Cramond Pain and Research Centre	Metro North Central Queensland Central West Darling Downs West Moreton	Excludes patients under 16 years Excludes outside catchment
Neurology	Metro North	Excludes patients under 16 years Excludes outside catchment
Paediatric Medicine Redcliffe is now offering advice via RFA for ADHD management of patients known to Redcliffe Paediatrics for ADHD.	Redcliffe	Out of catchment for Redcliffe General behavioural issues
Rheumatology	Metro North	Out of catchment for Metro North Patients currently seen by Metro North Rheumatology (call Registrar via switch or use "Update Request" in GP Smart Referrals)
Urology	RBWH	Out of catchment for RBWH

*Catchment – where the patient would usually be referred for a face to face specialist outpatient clinic appointment.

Please do not request urgent advice via this method. If there are no in-catchment services that offer Request for Advice for your patient, the Service will show as ‘Out of Catchment’. In this instance it is recommended that a referral is created to an appropriate service within catchment for the patient.

Clinical Advice Line
1800 569 099
Open Monday to Friday
8.30am – 4.00pm

Note: This is for GPs only and the phone line is not open to patients.

Want to learn more?

For more information, please call the advice line or email MNH_SpecialtyAdviceLine
@health.qld.gov.au.

The team can also undertake engagement sessions with interested GPs (Virtual or Face to Face).