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Queensland Government
Metro North Clinical Advice Line2023-07-26T11:27:58+10:00
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Metro North Clinical Advice Line

Connecting GPs directly to Metro North specialties.

The Metro North Health Clinical Advice Line connects local GPs to specialist advice from hospital and community clinicians. There are two pathways:

  1. Phone line
  2. Written request for advice.

The range of adult specialities currently available to support patient care in the community includes:
(This list will expand over time so keep coming back for the latest advice services available)

1. Phone advice

SpecialtyCatchment*Exclusion Criteria
General Medicine and Rapid
Access Clinic
TPCH
  • Excludes Cardiology, Heart Failure or Respiratory Conditions
  • Excludes Residential Aged Care residents (Call RADAR - 1300 072 327)
HaematologyMetro North
  • Excludes Patients under 16 years
Heart Failure Service and Rapid
Access Clinic
Redcliffe
TPCH
  • Excludes New heart failure patients
  • Excludes Patients seen by another heart failure service
Inflammatory Bowel DiseaseRedcliffe
Caboolture
  • Excludes Patient anticipated to require surgical input
Metro North Persistent Pain Centre/ Tess Cramond Pain and Research Centre
Clinical advice available Tuesday – Friday 9:00am – 12:00pm

Metro North
Central Queensland
Central West
Darling Downs
West Moreton
  • Excludes patients under 16 years
  • Excludes outside catchment
Metro North Virtual WardMetro North
Central West
Norfolk Island
  • Excludes patients under 16 years
  • Excludes Residential Aged Care residents (Call RADAR - 1300 072 327)
Healthy Ageing Assessment Rehabilitation Team (HAART)Kallangur Satellite Hospital Patients may be ineligible if:
  • Currently accessing equivalent services in public or private sector
  • Reside outside of catchment area
  • Medically unstable requiring inpatient assessment or currently an inpatient
  • Only require therapy for maintenance of chronic condition
  • Residential aged care facility residents
Rapid Access to Community CareMetro North
  • Excludes Patients under 16years
  • Excludes Acute mental health, alcohol or drugs related.
  • Excludes Residential Aged Care Facility Residents (Call RADAR - 1300 072 327)
Sexual HealthMetro North
  • Excludes Patients under 14 years
Sleep DisordersTPCH
Caboolture
Redcliffe
  • Excludes Patients seen by another Sleep Unit
Termination of PregnancyMetro North
  • Excludes Outside Metro North referral catchment
Vestibular Rapid Access ServiceTPCH
  • Out of catchment for TPCH

*Catchment – where the patient would usually be referred for a face to face specialist outpatient clinic appointment.

Note: If you think your patient is new to any of these services on the page, please ensure your patient is aware you are seeking advice and they consent to their demographic details, including Medicare number, being provided to Metro North Health at the time of the call.

Call the Clinical Advice Line, Monday to Friday 8:30am to 4.00pm on

1800 569 099

Note: this is for GPs only and the phone line is not open to patients.

Other advice lines and services for GPs can be found in our Services contact list

2. Written request for advice

GPs can seek advice via the written “request for advice” (RFA) via GP Smart Referrals (GPSR) for the specialties listed below. Details of how to send the RFA in GPSR and how the response is provided via the Request for Advice function on GPSR information sheet.

SpecialtyCatchment*Exclusion Criteria
General MedicineTPCH
  • Cardiology, Heart Failure or Respiratory Conditions
  • Residential Aged Care residents (Call RADAR)
Metro North Persistent Pain Centre/ Tess Cramond Pain and Research CentreMetro North
Central Queensland
Central West
Darling Downs
West Moreton
  • Excludes patients under 16 years
  • Excludes outside catchment
Paediatric Medicine Redcliffe
  • Out of catchment for Redcliffe
Rheumatology

Redcliffe
  • Out of catchment for Redcliffe
UrologyRBWH
  • Out of catchment for RBWH

*Catchment – where the patient would usually be referred for a face to face specialist outpatient clinic appointment.

Please do not request urgent advice via this method. If there are no in-catchment services that offer Request for Advice for your patient, the Service will show as ‘Out of Catchment’. In this instance it is recommended that a referral is created to an appropriate service within catchment for the patient.

Clinical Advice Line
1800 569 099
Open Monday to Friday
8.30am – 4.00pm

Note: This is for GPs only and the phone line is not open to patients.

Want to learn more?

For more information, please call the advice line or email MNH_SpecialtyAdviceLine
@health.qld.gov.au.

The team can also undertake engagement sessions with interested GPs (Virtual or Face to Face).

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