Assistance for you and your family

Accommodation and travel

If you live in a rural or remote area and need to travel more than 50km for specialist medical services that are not available locally, you may be eligible for the Patient Travel Subsidy Scheme (PTSS) to help with your travel and accommodation costs.

There are a number of hotels and motels located in the local area. If you require further information, hotel and motel brochures are available from the main reception desk in the foyer of the hospital or ask at the reception desk in the ward areas.

Accommodation near the hospital

Below is a list of accommodation options you may like to consider within a 5km radius of The Prince Charles Hospital (TPCH). This is a guide only and is not endorsed by TPCH. The Allied Health department has more information on accommodation nearby.

Medihotel

We now have limited onsite basic accommodation for eligible patients not requiring hospital admission before, during or after their treatment. Please phone (07) 3139 4000 for more information about eligibility requirements.

Aboriginal and Torres Strait Islander hospital service

The Aboriginal and Torres Strait Islander hospital service supports and advocates for Aboriginal and Torres Strait Islander patients and their support persons through their hospital journey to, during and after hospital. We work with patients and families to make sure the appropriate care and support is given.

Language services – Interpreters

We offer interpreter services and hospital information in languages other than English.

Disability access

We have facilities to assist people with disabilities accessing the hospital. This includes:

• Disabled parking spaces on the ground floor of the multi-storey car park, with ramp access to the main hospital building and Private Practice Clinic.
• Disabled parking is also located next to the Extended Care, Palliative Care and Day Procedure facilities.
• A dedicated drop off zone outside the main entrance to the hospital, in front of the Main Acute Building, accessed via Rode Road.
• A drop off and pick-up area is also located at the front entrance of the Emergency Department.
• The taxi rank is right outside the main entrance with access into the hospital.
• Wheelchairs are available at the main entrance.
• All floors across the hospital are accessible by lifts and have braille buttons and audible level announcements.
• Disable accessible toilets are located on every floor. Please ask staff if you need further directions.
• Nappy and incontinence bins are located throughout the hospital.

Advance care planning

Advance care planning is a process of planning for your future health and personal care so your values, beliefs and preferences are made known. This can help to guide decision-making at a future time if you cannot make or communicate your decisions.

Multi-Faith Centre and Pastoral Carers

People of all faiths and no particular faith are invited and encouraged to use the space. An Ecumenical Service is held each Wednesday at 10.00am and a Catholic Mass each Thursday at 9.00am. You can call “9” from your bedside phone and ask for a Chaplain if you wish.

Chaplains offer spiritual support and pastoral care to patients, visitors and staff.  This includes:

• an accepting, compassionate, respectful and attentive presence to people of all or no particular faith
• help and support in times of stress or crisis
• prayers and the sacraments (e.g. communion)
• regular Christian services in the Multi-Faith Centre.

For more information phone: (07) 3139 4366