Assistance for you and your family
Accommodation and travel
If you live in a rural or remote area and need to travel more than 50km for specialist medical services that are not available locally, you may be eligible for the Patient Travel Subsidy Scheme (PTSS) to help with your travel and accommodation costs. Please contact your local hospital for assistance with PTSS.
Accommodation near the hospital
View a list of accommodation options you may like to consider within a 5km radius of the Prince Charles Hospital (TPCH). This is a guide only and is not endorsed by TPCH.
Aboriginal and Torres Strait Islander hospital service
The Aboriginal and Torres Strait Islander hospital service supports and advocates for Aboriginal and Torres Strait Islander patients and their support persons through their hospital journey to, during and after hospital. We work with patients and families to make sure the appropriate care and support is given.
Interpreter services
At Metro North Health, we provide FREE interpreter and translation services in various languages including AUSLAN and First Nations with native speakers.
All of our interpreters are professionally trained, please ask our staff for help.
More about language services at Metro North.
Disability access
We have facilities to assist people with disabilities accessing the hospital. This includes:
- Disabled parking spaces on the ground floor of the multi-storey car park, with ramp access to the main hospital building and Private Practice Clinic.
- Disabled parking is also located next to the Extended Care, Palliative Care and Day Procedure facilities.
- A dedicated drop off zone outside the main entrance to the hospital, in front of the Main Acute Building, accessed via Rode Road.
- A drop off and pick-up area is also located at the front entrance of the Emergency Department.
- The taxi rank is right outside the main entrance with access into the hospital.
- Wheelchairs are available at the main entrance.
- All floors across the hospital are accessible by lifts and have braille buttons and audible level announcements.
- Disable accessible toilets are located on every floor. Please ask staff if you need further directions.
- Nappy and incontinence bins are located throughout the hospital.
More about disability support services at Metro North.
Advance care planning
Advance care planning is a process of planning for your future health and personal care so your values, beliefs and preferences are made known. This can help to guide decision-making at a future time if you cannot make or communicate your decisions.
Multi-Faith Centre and Pastoral Carers
People of all faiths and no particular faith are invited and encouraged to use the space. Catholic Mass is held each Thursday at 9.00am and can be followed on channel 118 on your room TV. You can call “4366” from your bedside phone and leave a message for a chaplain/pastoral carer if you wish.
Chaplains offer spiritual support and pastoral care to patients, visitors and staff. This includes:
- an accepting, compassionate, respectful and attentive presence to people of all or no particular faith
- help and support in times of stress or crisis
- prayers and the sacraments (e.g. communion)
- regular Christian service in the Multi-Faith Centre.
Pastoral care is available Monday to Friday mornings only. For more information phone: (07) 3139 4366
More about spiritual support services at Metro North.