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Contact us (incl. compliments & complaints)2025-01-15T14:05:19+10:00

Contact us (incl. compliments & complaints)

Emergencies call 000

or go to your nearest hospital Emergency department.
Non-urgent medical issues: 13 HEALTH (13 43 25 84)

Feedback

We appreciate your feedback to help us continually improve our services. If you are unhappy with the care you have received or if you would like to provide a compliment or other feedback about your care or our services, please contact us using the form below or contact the hospital or service where you received treatment.

Interpreter

Help is available in other languages. Phone 1800 512 451 and ask for an interpreter in your preferred language.

General enquiries

Phone: (07) 3646 8111
Email:  metronorthfeedback@health.qld.gov.au
Located: Level 14, Block 7
Royal Brisbane and Women’s Hospital
HERSTON QLD 4029

Accounts (inpatients)

Phone: (07) 3542 5043

Metro North Chief Executive

Located: Level 14, Block 7
Royal Brisbane and Women’s Hospital
HERSTON QLD 4029

Email: MD16-MetroNorthHHS@health.qld.gov.au

Metro North Board

Located: Level 14, Block 7
Royal Brisbane and Women’s Hospital
HERSTON QLD 4029

Email: MNBFeedback@health.qld.gov.au

Media enquiries

Visit Metro North Health media contacts and enquiries

Human resources

Email: MetroNorthRecruitment@health.qld.gov.au

Accessing health information

Hospitals and health services

Patient referrals

Patient experience

Patient Experience: enquiries, suggestions, compliments and complaints

What is the patient experience? Find out more.

Consumer Feedback | Factsheet

Suggestions, enquiries, compliments & complaints

  • If you would like to provide feedback about a visit to one of our hospitals or services, please contact them direct via their website:

  • Required fields are marked with an asterisk (*)

  • Information disclaimer and consent

    While Queensland Health endeavours to ensure that the online transmission of the form, containing your information, over the internet is secure, the inherent nature of the internet means that there is a potential risk that your information may be viewed or intercepted by third parties.

    Accordingly, submission through the online form shall be at your own risk and Queensland Health accepts no responsibility or liability for any unauthorised access to your information contained in the form when it is submitted online over the internet.

    It is inadvisable to complete this form on a public or shared computer. If a public or shared computer is used then this shall be at your own risk, and you must take all reasonable steps to ensure your confidential information does not remain on the computer or in any way accessible by a third party.

    Individuals who submit the form online should receive an acknowledgement from Queensland Health that the Form has been sent, on the screen, following submission. Queensland Health accepts no responsibility or liability if this acknowledgement does not appear or we do not receive your online submission.

    You acknowledge that you have read and understood Metro North Health’s Privacy Statement and Disclaimer.

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