QUALITY OF CARE
REPORT
2023
Putting people first
Rehabilitation Engineering Centre helping patients get back in the game
The Rehabilitation Engineering Centre at STARS sees many patients requiring modifications to their wheelchairs such as customised seat and backrest fitting. Modifications are made while a patient waits which can take several hours, so an Xbox with an Adaptive Controller was introduced to entertain patients during this time.
Charlie’s Village improving dementia patient journey
Patient Neville Ross enjoys a meal with his daughter Michelle and granddaughter, Alexis at the new Charlies Village hotel accompanied by members of the CAM Unit team.
Educating staff on gender diversity
Metro North Health has developed a new video resource for staff to raise awareness and provide education on gender diversity, inclusive communication, and its importance in creating safe environments for LGBTIQ+ people when accessing care, and also in the workplace.
Keeping patients connected with the outside world
A pilot project at RBWH is providing older and cognitively impaired patients who lack access to patient entertainment with portable radios to keep them stimulated and facilitate their connections to the outside world
Metro North Health is committed to Shattering Mental Health Stigma
Metro North Health facilities and directorates launched the Shatter the Stigma campaign to coincide with the 2023 Mental Health Week.
New Cooinda cinema to create lasting memories
Metro North residential aged care facility Cooinda House is continuing to innovate to create an engaging environment for residents and their families with the opening of a new cinema.
Stories in brief
Stories on Supporting our workforce, carpark concessions, and the Kam Biman project
Improving health equity, access, quality, safety and health outcomes
STARS Post-Operative Discharge Support Service (PODSS) reassuring patients after surgery
STARS is piloting a new Post-Operative Discharge Support Service (PODSS), a telehealth pathway for patients who are discharged and have post-operative concerns or questions.
A chance meeting keeps Aunty Helenor on her feet
Aunty Helenor Rassip from Innisfail had a chance meeting in Caboolture with the Deadly Feet program, leading to an important intervention and positive outcome for her long-term health.
Caboolture Hospital offers new surgical technique closer to home
Moreton Bay residents can now access treatment for painful pilonidal cysts closer to home.
Caboolture Hospital expands with growing community
The Caboolture Hospital redevelopment provides the fast growing community with access to a modern health facility and new specialist healthcare services, allowing patients to be treated closer to home, rather than traveling to larger facilities for treatment.
Norfolk Island children supported through new outreach program
A new paediatric outreach service from The Prince Charles Hospital (TPCH) is providing more access to specialist services for the children of Norfolk Island.
Rapid access service supports older people to stay at home
A new community-based rapid access health care service is having remarkable success supporting chronically ill older patients to stay at home and out of hospital.
Intervention allows more complex patient conditions to be managed at home
A new North Lakes intervention clinic has been established to support Hospital in the Home (HITH) patients with more complex health care needs and deliver safe clinical care locally.
New gold standard gastroenterology procedure at STARS
Clinicians at the Surgical, Treatment and Rehabilitation Service (STARS) are identifying swallowing and digestive issues with high-resolution oesophageal impedance manometry (HRIM) procedure.
Community outreach clinic providing culturally safe respiratory care closer to home
A community outreach clinic is providing Aboriginal and Torres Strait Islander people living in the Moreton Bay region with access to more culturally safe specialist respiratory care closer to home.
Stories in brief
Stories on Partnerships for better outcomes and Sleep disorder care
Sustainable services, high performance and excellent patient outcomes
Healthy ageing service now in the HAART of Moreton Bay
A unique new service to support older persons addressing aged-related medical conditions and improving personal capabilities is seeing great results for Moreton Bay residents.
Medical pathway for Aboriginal and Torres Strait Islander women on track to save lives
A collaborative gynaecological healthcare model for Aboriginal and Torres Strait Islander women is improving access to life saving, culturally safe specialist gynaecology care, aiming to advance long-term health outcomes for the local community.
Queensland first IORT breast cancer treatment boosts quality of life
Queensland women with breast cancer could be set for easier and more streamlined treatment with the state’s first Interoperative Radiation Therapy (IORT) arriving at Metro North Health.
TPCH and RBWH teams rally to save new mum and her baby
Metro North Health clinicians from across multiple hospitals have banded together to save the life of new mum Tina Lee and her baby Henry.
Cardiac patients better supported thanks to new service
Cardiac patients and their families throughout Queensland are now even better supported thanks to a new service at The Prince Charles Hospital (TPCH) on Brisbane’s northside.
Stories in brief
Stories on Obesity management service, Satellite Hospitals bring care closer to home and 100 days of VAD
Delivering value-based healthcare services
Free app bridges language gap for patients
A free phone app developed in Australia is bridging the language gap between clinicians and patients who communicate in languages other than English.
New Rapid Access Hands Service
Patients requiring care for a hand injury can now access treatment earlier following the introduction of a new rapid access hand therapy service at The Prince Charles Hospital (TPCH).
Co-design the key to better First Nations heart health
Aboriginal and Torres Strait Islander people are nine times more likely to have a cardiac event before they’re 45. Royal Brisbane and Women’s Hospital emergency physician Professor Louise Cullen is working to change that.
Influencers lend a hygienic hand at STARS
The Safety and Quality team at STARS have enlisted Hand Hygiene Influencers to promote hand hygiene to the broader STARS staff team.
Keeping vulnerable RBWH patients safe
An initiative at Royal Brisbane and Women’s Hospital (RBWH) is providing a means of shelter and safety for homeless patients following discharge from the hospital.
ASPIRES: Suicide, Self-Harm and Overdose Prevention Plan
Every year people who come into contact with health services lose their lives to suicide and accidental overdose. Metro North Mental Health responded to growing evidence that healthcare systems can adopt practices that can have a significant impact on the prevention of suicide, self-harm, and overdoses.
Jamieson Trauma Institute data collection across the State works to keep e-scooter riders safe
With presentations to Queensland Emergency Departments for e-scooter injuries growing every month, the Jamieson Trauma Institute remains committed to safety and injury prevention with its now-expanded data collection project.
Metro North Health reducing extended ED stays in busy communities
New initiatives such as Satellite Hospitals and Rapid Access Clinics are making it easier and faster for Metro North Health patients to be seen for non-urgent emergency care in the Metro North Health catchment.
The Prince Charles Hospital introduces less invasive option for patients
Patients on Brisbane’s north are benefiting from a less invasive procedure targeting common issues with the liver, pancreas, and gall bladder.
Stories in brief
Stories on HBI enhances specialist knowledge, Digital waitlist audits, Streamlining outpatient referrals an Chronic wound care
