Quality of Care Report 2017-18

Metro North has a responsibility to provide compassionate, high quality and reliable care that responds to the needs of our growing community. By providing care that focuses on safety and quality, overcomes healthcare challenges and seizes opportunities, we can improve the lives of patients.

The Quality of Care report is our chance to show patients, partners, consumers and carers, a snapshot of our services and achievements. It features stories and initiatives that demonstrate how safe high-quality care improves lives. It also highlights our culture of cutting-edge innovation that is driving continual improvement to the way we deliver person-centred care.

The way we use our values in everyday situations also affects the quality of our care. With over one million local and state-wide patients in our catchment, our staff are committed to working with compassion, respect and integrity to deliver a positive healthcare experience and the best possible outcomes for every patient.

Quality and safety will always remain our priority. We are proud of how far we have come in the past year and are excited to see what the next year brings. We’d like to thank our many volunteers and partners in the community who enable us to deliver care that puts patients at the centre of everything we do.

We hope this report is informative and captures the many facets of our health service. We look forward to hearing your thoughts and feedback on what you would like to see included in the future.