Quality of Care Report 2014-2015
Metro North Hospital and Health Service is the largest and most diverse hospital and health service in Australia.
We serve a population approaching 900,000 people through the efforts of more than 16,000 staff and hundreds of volunteers.
As our service levels continue to grow, we are treating more people than ever before. We continue to plan and build for the future, using our Health Service Strategy 2015-2020 as a guide, to meet growing demand across our community for better access to healthcare services and facilities.
The Quality of Care magazine is designed to highlight our diverse services, expertise and the safe and positive experiences within our public healthcare system. It demonstrates how we continue to innovate and progress our vision to be Australia’s leading health service.
Full version
Individual sections
Welcome
Maintaining safety and quality through accreditation
Get to know a consumer representative
Expert care helps fulfil a family dream
A prescription for improved medication safety
Surviving the odds
Care and comfort for our most vulnerable
Managing chronic disease in the community
Children’s ENT service cuts travel time for families
Small hospital with a big heart and the personal touch
A pharmacy at the bedside
Cancer care model provides safety net for patients and their families
P.A.R.T.Y. helps youth make the right choices
Improving the Indigenous patient journey
Stroke patients get a new grasp on life
Improving interpreter services for CALD communities
Kitchens serve up 2,000,000 meals a year
New hospital ward improves care for heart and lung patients
More options for mothers-to-be
Second generation of mums returning to give birth
Australian-first breast tumour analysis
Heart valve technology gives Lorrie new lease on life
Renewed hope for families managing dementia
Eat Walk Engage: Helping older patients to a faster recovery