As Australia’s largest public hospital and health service, Metro North is proud of the exceptional care that we provide to improve the lives of our patients.
Across our health service we see examples of innovation, quality improvement and a strong commitment from our staff to deliver care that meets not only the needs of our patients but the expectations of our community.
The Quality of Care Snapshot demonstrates our commitment to continually improve the quality and safety of the healthcare we deliver. It also shows that despite our focus on the COVID-19 pandemic response in 2020, we have continued to innovate and partner with consumers to improve our services, and the outcomes and experiences of patients.
Our commitment to high quality and reliable care is part of everything we do, from the care and conversations with patients at the bedside, to reporting on progress against each of the National Safety and Quality Healthcare Standards.
We encourage patients and consumers to provide feedback, both compliments and complaints, to ensure we continue to meet community expectations of healthcare delivery. Our facilities and clinical directorates include consumer advisors who provide advice to improve services and communication with patients. A Community Advisory Committee provides advice directly to the Metro North Board about issues of concern to patients and the broader community.
The Quality of Care Snapshot showcases a selection of the many programs, projects and services in Metro North which are dedicated to providing effective, accessible and compassionate healthcare.