Please check your spam folder in your email account. If you cannot find the email containing your telehealth appointment details, please contact us on (07) 3646 1686 or by email ghq@health.qld.gov.au.

There is a high demand for our services, and we encourage you to attend your offered appointment. If you/your child misses an appointment without notice, you will not automatically be rebooked. You will receive a letter or SMS asking you to contact our office to reschedule (07 3646 1686 or ghq@health.qld.gov.au). If there is no [...]

Hospitals can be busy places, so please allow sufficient time for travel, traffic and parking. In order to be fair to other patients, if you are more than 15 minutes late to your appointment you may not be seen and the appointment will be rescheduled.

Please contact our office by telephone (07 3646 1686) during business hours or email (ghq@health.qld.gov.au). Allow at least 48 hours’ notice so that we can offer the appointment to other patients on our waiting list. Please be sure to contact GHQ directly and not the local hospital or health service where your clinic appointment might [...]

Yes. Please bring your child to the appointment, unless our team has specifically advised you otherwise. This is a Medicare requirement and face-to-face assessment is necessary for our clinicians to meaningfully assess your child.

For many genetic conditions it is necessary for our clinicians to physically examine you/your child and a complete assessment cannot be provided by telehealth or telephone. Our clinicians travel to regional centres to provide face-to-face clinics where needed. If you are likely to experience hardship by attending your local centre, please contact our team by [...]

If your appointment is more than 4 weeks away, you will be notified by letter. If your appointment is within 4 weeks, you will be notified by SMS or email. If any of your contact details have changed, please let us know by telephone (07 3646 1686) or email (ghq@health.qld.gov.au).