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Your care in hospital2024-06-17T13:02:23+10:00

Your care in hospital

We are committed to working with you and your family to develop the right plan for your care.  We want you to feel comfortable and cared for during your stay with us. It is your right as a patient to take part in all decisions about your care.

We welcome your involvement:

RBWH Aboriginal and Torres Strait Islander artworkIf you are of Aboriginal and/or Torres Strait Islander descent we have indigenous officers to support you and your family.

Help us to help you

Be involved in your care and recovery during your stay.

Be involved and know about your care by asking staff:

  • Why am I in hospital? Ask for the information you need to understand.
  • Let staff know “What matters to you?” – your treatment goals, preferences and needs. Your personal goals are important.
  • You and your doctor should agree on exactly what will happen to you while you are in hospital. Your personal goals and clinical care goals are used to make an informed decision about your care.
  • How should I expect to feel after a treatment or procedure? Your doctor will tell you what is involved in your treatment or procedure, what to expect and how long it will last.
  • Who will be taking care of me? You have a right to see the identification badge of any staff member and student attending to you.
  • When will I go home? Before you leave hospital, ask staff to explain the treatment plan you will use at home.

Talking to your healthcare team ensures you and your family are taking part in all decisions about your treatment.

  • Ask for more information. It can help to write down questions to ask staff.
  • Voices concerns about your care – no matter how small. Don’t hesitate to point out something that seems wrong.
  • Tell staff of any special care needs, allergies or disabilities you have.
  • If you don’t understand speak to the:
    1. Nurse or doctor caring for you.
    2. Nurse in charge of the shift.
    3. If you still have concerns, ask to speak to staff from the liaison team on (07) 3646 8216.
  • Ask for an interpreter if you need help to communicate your needs.

Your identity is important at hospital.

You will be given an arm band to wear to help staff identify you. Before any treatment, your identification band will be checked and your name and date of birth will be confirmed. This is to make sure you’re the right person receiving the right treatment.

Tell staff immediately if your band is damaged or falls off. Please let staff know if you think they have confused you with another person.

It is important you understand and ask questions about your treatment before you give permission to continue. Agreeing to a procedure or treatment is called ‘consent’. If you change your mind, you can withdraw your consent at any time.

If you cannot make decisions about your treatment due to serious illness, a Power of Attorney enables you to appoint someone to provide consent on your behalf. Please include the contact details of those with Power of Attorney (including a copy of the relevant Power of Attorney documentation) at your first hospital appointment.

In the case of an emergency, every effort will be made to contact your next-of-kin, guardian, or the person with Power of Attorney. Minors require consent from a parent, guardian, nominated next-of-kin or significant adult.

Clean hands help prevent infection.

To reduce the risk and spread of infections, we ask you, your visitors and staff to keep their hands clean. You can also remind healthcare workers who have direct contact with you to wash their hands.

It is okay to use the hand gel or the basins to clean hands. Please ask your family and friends not to visit if they are sick. Find out how you can protect yourself and your loved ones by hand washing for hygiene.

Keep track of all the medicines you are taking.

  • Tell us what medications you usually take. Sometimes mixing medications can be dangerous. Staff need to know what medicines you take at home to make the right decisions about your health. Bring to hospital a list of medicines you are currently taking that includes all over-the-counter medications, home remedies, and herbal medications including tea, vitamins and weight gain or loss products such as shakes, pills or bars.
  • Let us know of any allergies and type of reaction or side affects you have.
  • Ask about the reason for all of your medications and potential side effects. Read information given about your medication and how/when to take them.
  • Ask about medicines when leaving hospital. You or your carer should be given an up-to-date medicine list when you are discharged from hospital.
  • If a tablet looks unfamiliar to you, don’t take it unless you know what it is.

Here is more information to avoid mistakes that can happen with your medicine.

Did you know there are 3 important things you can do for a faster recovery?

  1. Eat well
  2. Move regularly to help circulation
  3. Stay engaged in things that interest you

If you, your family or carer are alarmed that your condition is worsening and your concerns are not being heard, there is an avenue for you to seek further help.

Follow the below steps to get the help you need.

Step 1

Talk to a nurse or doctor about your concerns.

Step 2

Talk to a nurse in charge of the shift.

Step 3

Request a ‘Ryan’s Rule’ Clinical Review by calling 13 HEALTH (13 43 25 84) or ask a nurse and they will call on your behalf.  You will be asked for the following information:

  • hospital name
  • patient’s name
  • ward, bed number (if known)
  • contact phone number

You will be transferred through to a senior staff member who will arrange an urgent clinical review.

Ryan’s Rule is not for reporting general complaints. For complaints, contact the Patient Liaison Service via email or phone:

Phone: (07) 3646 8216
Email: RBWH-PLS@health.qld.gov.au

Doctor talking to patient

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Feedback

Tell us how we can improve our services and your experience.

Speak with the ward staff or the nurse in charge. If you would like to complete our online feedback form.

Give feedback

Doctor with patient in hospital

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