Aboriginal and Torres Strait Islander Services

Our team assists Aboriginal and Torres Strait Islander patients and their families with their journey to, during and after hospital.

When you attend any hospital make sure that you ask the staff to contact the Indigenous Hospital Liaison Officer (IHLO) or Indigenous Patient Journey (IPJ) Officer, to come and assist you. Patients have access to: 

  • Indigenous Hospital Liaison Officer (IHLO)
    Assist patients and their families, who reside in South East Queensland.
  • Indigenous Patient Journey service (IPJ)
    Assist patients and their families who are travelling from rural, remote and regional communities.
  • Maternity Service – Ngarrama Royal Midwifery Group Practice
    A small group of dedicated midwives will care for mums and their families throughout pregnancy and after their babies are born.

Our services

We support you and your family by providing:

  • bedside visits to explain the hospital system
  • support and advocate your needs when speaking to hospital staff about important matters
  • provide language translation services
  • ensure you are aware of the different types of services available to you at the hospital
  • help you stay up to date with your treatments to achieve long term best health outcomes
  • transportation support (if you are eligible).

How to access this service

Aboriginal and Torres Strait Islander people can self-refer or be referred by a family member or service provider.

Community care (acute and primary care)

Central referral
Phone: 1300 658 252
Fax: (07) 3360 4822

General enquiries
Phone: (07) 3492 1804

Indigenous Hospital Liaison Service

Weekday service
Located: Level 5, Ned Hanlon Building
Phone: (07) 3646 4154
Team Leader: 0408 472 385
Email: IHLO_Referrals_MNHHS@ health.qld.gov.au 
Open: Monday and Friday, 8.00am-8.30pm
Tuesday-Thursdsay, 8.00am-5.00pm
Saturday and Sunday, 10.00am- 6.30pm

After hours service
Phone: (07) 3647 4183
Team Leader: 0408 472 385

Indigenous Patient Journey Service

Located: Level 5, Ned Hanlon Building
Phone: (07) 3646 5612
Mobile: 0428 861 888
Email: Improving_the_Patient_Journey@health.qld.gov.au
Open: Monday and Friday, 8.00am-8.30pm
Tuesday-Thursdsay, 8.00am-4.30pm
Saturday and Sunday, 10.00am- 6.30pm

After hours
Mobile: 0409 583 967

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Contact us

Indigenous Hospital Liaison Service
Phone: (07) 3647 9535 or 0408 472 385
Open: Monday and Friday 8.00am–8.30pm
Tuesday-Thursday 8.00am–5.00pm
Saturday-Sunday 10.00am–6.30pm

Indigenous Patient Journey Service
Phone: (07) 3646 5612 or 0428 861 888
Open: Monday and Friday 8.00am–8.30pm
Tuesday-Thursday 8.00am–4.30pm
Saturday-Sunday 10.00am–6.30pm

Need help outside hours?

Hospital Liaison Officer
After hours phone: (07) 3647 4183 or 0408 472 385

Patient Journey Officer
After hours phone: 0409 583 967