Metro North Health is the largest and most diverse health service in Queensland. We represent one of Australia’s most dynamic work forces, employing more than 22,000 people in clinical, non-clinical and support roles.

We have hospitals and facilities located at:

• Royal Brisbane and Women’s Hospital, Herston
• Surgical, Treatment and Rehabilitation Service (STARS), Herston
• The Prince Charles Hospital, Chermside
• Redcliffe Hospital
• Caboolture Hospital, Kilcoy Hospital and Woodford Correctional Health Service
• Community and Oral Health, located at Northlakes and Brighton and at other locations throughout Metro North
• Satellite health centres located at Caboolture, Kallangur and Bribie Island

Workplace benefits

Find out about the great benefits for our staff, including attractive pay, flexible working and exciting opportunities to develop your skills and care.

Find a job

Become a part of our team. Find current vacancies and pre-employment requirements.

Build a hands-on career that supports healthcare delivery

Operational Officers (OO) are essential to the day-to-day functioning of Metro North Health. From frontline support to strategic leadership, these roles offer rewarding work, skill development, and clear career progression.

Where You Can Work

Some of the professional areas for operational roles include:

• Protective Services
• Retail Food Services
• Patient Food Services
• Patient Support Services
• Imprest Services
• Waste Management Officers

Why Work in Operational Roles at Metro North Health?

Operational Officers are the unsung heroes of healthcare — keeping our hospitals clean, safe, stocked, and running smoothly. At Metro North Health, we value your practical skills, reliability, and leadership.

Here’s what sets us apart:

• Real impact: Your work directly supports patient care and hospital operations
• Career progression: Clear pathways from entry-level to leadership roles
• Supportive environment: Training, mentoring, and development at every stage
• Diverse roles: Opportunities in patient support, logistics, food services, facilities, and more

Join us and build a career where your skills matter — and your growth is supported every step of the way.

OO2: Entry-Level Roles – Leading Self

Ideal for: Individuals starting out in operational support roles

These roles focus on delivering outcomes through self-management, with guidance from team leaders. You’ll perform routine tasks that support hospital operations and patient care.

Key responsibilities:

• Performing standardised tasks
• Operating basic equipment safely
• Supporting patient services and logistics
• Assisting new staff (as experience grows)

Skills you’ll need:

• Ability to follow procedures
• Basic technical and equipment handling skills
• Strong self-management and reliability

Development opportunities:

• On-the-job training
• External study and skill-building programs
• Pathways to supervisory roles

OO3–OO4: Intermediate Roles – Leading Through Expertise

Ideal for: Experienced staff with specialist knowledge or informal leadership responsibilities

These roles involve applying technical expertise and supporting team outcomes. You may guide junior staff, manage specific tasks, or contribute to service improvements.

Key responsibilities:

• Coordinating tasks and guiding staff
• Applying specialist knowledge
• Supporting service delivery and quality improvement
• Liaising with other departments

Skills you’ll need:

• Technical proficiency in your area
• Strong communication and coordination skills
• Ability to work independently and solve problems

Development opportunities:

• Leadership development
• Cross-functional training
• External study and certifications

OO5–OO7: Team Leadership Roles – Leading Teams

Ideal for: Professionals managing teams or complex operations

These roles involve leading team leaders or coordinating multiple projects and service areas. You’ll manage resources, guide staff, and deliver operational outcomes aligned with strategic goals.

Key responsibilities:

• Managing teams and coordinating workflow
• Overseeing service delivery and resource allocation
• Conducting performance assessments and staff development
• Implementing safety and employment policies

Skills you’ll need:

• Strong leadership and planning skills
• Knowledge of operational systems and regulations
• Ability to manage budgets, staff, and strategic priorities

Development opportunities:

• Leadership and management training
• Career development support
• External study and qualifications

OO8: Senior Leadership Roles – Leading the Function

Ideal for: Senior leaders overseeing services, strategy, or geographic areas

OO8 roles are responsible for guiding other leaders and influencing outcomes across Metro North Health. You’ll lead major functions, projects, or advisory areas with a focus on strategic impact.

Key responsibilities:

• Overseeing significant projects and service areas
• Developing policies, procedures, and strategic plans
• Managing budgets and resource allocation
• Advising executives and representing Metro North externally

Skills you’ll need:

• Exceptional leadership and strategic thinking
• High-level decision-making and policy development
• Expertise in your professional domain
• Ability to influence across departments and with external stakeholders

Development opportunities:

• Executive leadership programs
• Strategic planning and governance training
• Cross-sector collaboration and representation

Contact Us

Redcliffe Food Services – redcliffe-foodservices@health.qld.gov.au

The Prince Charles – TPCHManagerFSS@health.qld.gov.au