Your stay2020-11-27T17:05:22+10:00

Your stay

Virtual visits

We understand these restrictions are hard, and we know visitors play an important role in a patient’s recovery, but these are exceptional times. Technology makes it easy to stay in touch remotely, and we really encourage you to stay connected through phone, text, email, social media or video-chat.

If you’re new to video-chat, we have created some guides on how to best use your device to keep in touch. You can even use our free WiFi.Find out how to connect a patient to Wifi and download video call applications for free

We would like you to be as comfortable as possible during your stay with us. Our staff are committed to providing you with the safest and highest standard of care.  We also encourage you to be actively involved in your care and ask a member of staff if you have any questions.

Enquiries about your health

Family and friends can call the hospital on (07) 3646 8111 and ask to be transferred through to your bedside phone or ward reception. To protect your privacy and confidentiality, staff will not provide specific medical information about you.

Entertainment during your stay

A free patient Wi-Fi service is available for patients and their families at Royal Brisbane and Women’s Hospital. The Wi-Fi will allow you to stream entertainment and stay connected to friends and family. The free service works on any Wi-Fi enabled device and is available 24/7. Don’t forget to bring your laptop, mobile phone or other Wi-Fi enabled device when you come to hospital.

To connect, follow these two easy steps:

  1. Select the MetroNorth-PatientWiFi network on your device
  2. Read the Metro North Wi-Fi internet terms of use. Should you agree and accept you will be connect to the free Wi-Fi Service

Please email questions and feedback during business hours to: DNM-TechSvcsInfrastructuve@healh.qld.gov.au

Television hire

Television hire is no longer available at Royal Brisbane and Women’s Hospital, however we do provide fast Wi-Fi for patients and their families to access streaming services.  Please follow the instructions above to access these services.

Rooms

All our wards accommodate both public and private patients. There are no wards specifically for private patients only. Wards consist of single and shared rooms and are allocated depending on clinical need.

Medications

Your healthcare team will work together to select the most appropriate medication for your care.

Call button

If you require help, you can alert our nursing staff by pressing a button located at your bedside. You will be shown how to use this button by the staff on the ward.

Meals

We serve a variety of healthy and nutritious meals that meet therapeutic and religious dietary requirements. You can discuss food and drink options each day when the dietetic assistant visits to take your menu selections using our electronic meal ordering system. Ask our nursing staff if you need to speak to a dietitian. Please advise staff if you have a food allergy.

We provide meals at the following times:

  • Breakfast 6.45am-8.00am
  • Morning tea 9.30am-10.15am
  • Lunch  11.40am-1.00pm
  • Afternoon tea 2.45pm-3.30pm
  • Dinner 4.40pm-6.00pm
  • Supper 7.00pm-7.45pm

We understand some patients prefer their own food. Please note we do not take responsibility for food that is brought in by visitors for patients. We advise visitors who wish to bring food for patients to choose low risk food and check with staff before giving to their relative.

Food and cafe options are located on the hospital grounds, serving freshly brewed coffee, gourmet rolls, sushi and cakes

Food and drink vending machines are available 24 hours a day, 7 days a week around the hospital.

Level 1 has fresh fruit and meals that can be served cold or heated in the supplied microwave.

Newspapers and magazines

Our volunteers usually visit wards with a trolley and sell newspapers and magazines to patients, but due to COVID-19, this service has temporarily been suspended. There is a newsagency located on Level 1 of the Ned Hanlon Building.

Our volunteers visit wards with a trolley and sell newspapers and magazines to patients who may not be able to leave their ward.  There is also a newsagency located on Level 1 of the Ned Hanlon Building.

Bringing flowers to patients

Flowers and potted plants are a lovely gift for patients. For patient safety reasons, we cannot allow flowers or potted plants in these areas:

  • Intensive Care (4A)
  • Burns (4C)
  • Haematology (5C)
  • Infectious Diseases Wattlebrae (6C)
  • Neurosurgery (8AS). Some patients are allowed, please check with the ward first.

Washing clothes

Due to COVID-19, this service offered by our volunteers has been temporarily suspended.

If you are unable to organise your clothes to be washed, our hospital volunteers can do your laundry for a small fee on Monday and Wednesday mornings. Phone: (07) 3646 7262

Dentures, glasses and aids

Your items can be easily misplaced in a busy environment. It might be helpful to name your items. Please bring a container or bag to store your dentures, glasses or hearing aids. Ask staff if you need a denture container.

Mail

Mail is delivered to wards on weekdays. Any mail received after you have been discharged will be redirected to your postal address.

Send mail to patients here:
c/ Ward (insert ward)
Royal Brisbane and Women’s Hospital
Butterfield Street
HERSTON QLD AUSTRALIA 4029

Your contact people

During your admission we ask you to nominate a contact person and a next of kin who may play a key role in your care.  With your permission we will discuss your progress and condition with the people you designate and not with anyone else.

Electrical appliances

You may bring small electrical appliances such as a shaver or hair dryer to hospital if you wish. It is necessary to have these items checked and tagged as electrically safe by a certified electrician prior to admission. Faulty equipment may interfere with the operation of vital medical equipment.

The hospital does not accept responsibility for damage to, or personal injury from, electrical items you bring with you.

Your treatment team

During your hospital stay, you will be cared for by a team of health professionals which may include doctors, nurses, psychologists, physiotherapists, occupational therapists, dietitians, social workers and support staff.

Teaching and research

As a leader in teaching and research, we work closely with universities to train future healthcare professionals.

With supervision from a staff member, you may be asked if you are willing for a student to observe or examine you.  You may also be asked to take part in a research project. You are under no obligation to participate and your choice will not affect the care you receive. Your information will remain strictly confidential.

Patient Pet Friendly Area

A special area at Royal Brisbane and Women’s Hospital exists for patients to receive a visit from their much-loved pets while they are staying in hospital. The Patient Pet Friendly Area was created to provide an opportunity for patients to receive a visit from their pet. Research has shown that pet interaction provides numerous health benefits for recovering patients.

Patients and their families are encouraged to visit the area with their pets and should speak to their nurse before leaving the hospital. Pets brought into the area are the responsibility of the person who brought them to RBWH.

The fenced Patient Pet Friendly Area is located opposite Joyce Tweddell Building, beside the Centre for Clinical Nursing. Please ask a staff member to help you find this area.

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Contact us

Royal Brisbane and Women’s Hospital
Location: Corner Butterfield St and Bowen Bridge Rd
HERSTON QLD 4029
Phone: (07) 3646 8111