About North West Community Health Centre
Hidden away in the suburb of Keperra, is a superb facility with great COH services and staff.
The major service offered here are the Post-Acute Care Service (PACS) and wound clinic.
These vital community-based services provide short-term support for adults to avoid presentation or readmission to hospital.
Central to this care is patient appointments, care in the home and geriatrician care for the elderly.
The centre also houses other Metro North Health and Queensland Health services such as:
- Child and Youth Community Health Services
- Healthy Hearing Clinic
- University Queensland Speech Clinic
- BreastScreen Queensland
- Brisbane City Council Immunisation Clinic.
FAST FACTS 1 (North West 2022)
1700 referrals were received last year from RBWH (62.1%) and TPCH (27.6%).
There were 12,000 occasions where our patients received great care and support in the home or at our clinics.
North West Shining Star Winners (January 2023)
Marina Newton, Administrative Officer
“Marina is always willing to step up and help any staff member in a work situation.
“She has a vast knowledge of systems and procedures and is only too willing to impart her knowledge to other staff members. Marina is a team player.”
“Marina is very knowledgeable with regards to her work with Child Development Service and also a vast knowledge of other services.
“She is always willing to help staff with any queries and is always willing and able to step in for any situations that arise. She shows great leadership qualities and is a great asset to the team here at Keperra.”
North West Administrative Team
“The team have embraced change and supported new staff to the centre and openly disclosed information.
“They all work part time and have the skill set to support one another in each of their roles to keep everything running smoothly, especially with incidences of unplanned leave.
“Their individual strengths and support to one another help make a great team.”
North West compliment
“I write to express my sincere thanks to everyone for the assistance after my fall and especially to those who visited to assist my healing.
“Kathy, who showered me, that helped my comfort so much, Mark and Liz the physios who gave me advise and exercises which helped me get back to walking. And to Sophie the occupational therapist.
“I especially want to thank Mark for the long use of the amazing cushion. In gratitude and with my blessing.”
Staff Corner – The best thing about North West
During a meeting with the Post-Acute Care Team, the executive shared staff acknowledgements and were left in no doubt that the team at North West enjoyed working as a team and loved the facility.
Earlier in the day, Kerri Gane, Senior Director and Kate Schultz, A/Director of Allied health observed the multidisciplinary team huddle and spoke highly of the teamwork, commitment to patient centred care and the focus on continuous improvement through the 15 Step process.
In the afternoon Allied Health leads Kate Schultz, Anita Keightley Assistant Director Allied Health and Kate Hacking Director Speech Pathology had the opportunity to discuss Allied Health workforce priorities with our dedicated PACs physiotherapists, social workers and clinical assistants.
Staff found the value of secondments and rotations across COH to provided opportunity to work in other areas a great incentive. Many staff are happy with the commute to work in such a great location.
The team told us that it’s the best place and spoke with pride about being a close-knit group, who all work as an effective team.
They are very comfortable discussing challenging issues as a multidisciplinary team.
FAST FACTS 2 (North West 2022)
5,500 appointments were delivered virtually.
74% of clients referred are over 70 years.
Nominate a Shining Star @ Aspley
Our next Shining Star Award will be focused on Aspley Community Health Centre alongside the executive visit this month.
We encourage Aspley Community Health Centre staff in particular to nominate a colleague or team for the February Shining Star Award by sending a 50-100 word submission to COH-Communications@health.qld.gov.au
Nominations will close on Friday 17 February.
Important note. You can still nominate staff for the award if they are not from Aspley. Thank you to everyone who continues to nominate!
The next COH Executive visit
Aspley Community Health Centre
Tuesday 21 February
Staff afternoon Tea @ 3:00pm