Manager Milestone Micro Skills

What is:

Key information on how Metro North Health operates.

Show What is:

Topic	Skill group
A Briefing Note	Operations management
A Privacy Breach	Operations management
A Privacy Impact Assessment (PIA)	Systems Operations management
A Psychologically Safe Workplace	People management
Accrued Day Off (ADO), Rostered Day Off (RDO) and Flextime Flexible work arrangements for staff	People management
Awards and Enterprise Agreements Understanding employees’ rights and responsibilities	Operations management
Bullying and Harassment Creating a safe workplace	People management
Business Cases and Change Plans Managing change effectively	Operations management
Common Acronyms, Abbreviations, Contractions, Initialisms	Support
Complaints and Grievances Managing complaints	People management
Contract Management and Procurement Purchasing goods and services from outside Metro North Health	Operations management
Corrupt Conduct Reporting corrupt conduct in Metro North Health	Operations management
Cost Centres and Budget Management Managing funds appropriately	Operations management
Delegations Managing within your legal authority	Operations management
Discipline Managing poor performance or inappropriate behaviour	People management
Early Intervention for Psychological Injuries Protecting the mental health of staff	Support
Employee Engagement	People management
Employment Conversion Maximising permanent employment	People management Operations management
Establishment Management Managing the roles within your organisational unit	People management
Fire Safety for Managers Be prepared in case of fire, evacuation or other emergencies	Operations management
Have Your Say Giving everyone a voice	People management
Health and Safety Incident Management Protecting the health and safety of employees	Organisational management People management
Human Rights Protecting human rights at work	People management
Independent Medical Examination (IME) Independent specialist advice on an employee’s health	People management
Leave Management Managing employees’ leave	Operations management
Legal Protection What to do when legal action is taken against you	Support
Management of Workplace Injuries Supporting staff who are injured at work	People management
Manager Health and Safety Obligations Protecting the health and safety of staff at work	People management Operations management Organisational management
Manager Milestone Micro Skills Fast learning for the modern manager	Operations management Support Organisational management Self management People management Systems
Metro North Health Delivering high quality hospital and health services north of Brisbane	Organisational management
Metro North Health Values Managing according to Metro North Health values	Organisational management
myHR Making human resource management easier	People management Operations management Systems
Performance Management Managing for high performance	People management
Phishing	Systems Operations management
Positive Performance Management Managing for high performance	People management
Processing staff Separations and departures Processing the departure of staff	People management
Public Interest Disclosures (PID) and Whistleblowing Disclosing wrongdoing in the public sector	Operations management
QSuper Income Protection Helping employees get back to work after an injury	Support
Queensland Government Insurance Fund (QGIF) The insurance policy for Metro North Health	Support Operations management
Reasonable Adjustment for Impairment A few workplace adjustments may be all it takes to help	People management
RiskMan and Incident Reporting Investigating health and safety risks and incidents	Operations management
Rosters Determining when staff work	Operations management People management
Shadow IT	Organisational management
Situation, Background, Assessment and Recommendation (SBAR)	Operations management
Software as a Service (SaaS)	Operations management
Staff Wellbeing and Resilience Helping your staff to thrive	Self management People management
Support Person Allowing staff to be supported in challenging meetings	People management
The Business Planning Framework (BPF) Planning Your Nursing Staff Requirements	People management Operations management
The Manager Mindset Achieving outcomes through others	Self management Organisational management
The Payroll Cut-off Making sure staff are paid on time	Operations management
The Recruitment Process Hiring the best and brightest	People management
The Rights and Responsibilities of a Manager Making fair and reasonable decisions	Operations management
The Talent Pipeline Providing permanent roles for unassigned permanent employees.	People management Operations management
Timesheets Keeping records of staff entitlements	Operations management
Unions Knowing your legal commitments to staff	Support
Welcome to Country Respecting Aboriginal and Torres Strait Islander people	People management

How to:

Practical advice on how to model and act, that promotes good management and the values of Metro North Health.

Show How to:

Topic	Skill group
Act with Integrity and Trust	Personal and interpersonal skills
Balance Work and Life	Energy and drive
Be Action Oriented Effective leaders take action and get results	Energy and drive
Be Approachable	Personal and interpersonal skills
Be Assertive	Personal and interpersonal skills
Be Determined	Strategic skills
Be Patient	Personal and interpersonal skills
Build An Effective Team	Personal and interpersonal skills
Conduct a "Have Your Say" team debrief	Personal and interpersonal skills
Deal With Uncertainty	Strategic skills
Dealing with Challenging Behaviour	Courage
Delegate Getting work done through others	Operating skills
Deliver Constructive Feedback	Courage
Demonstrate Compassion	Personal and interpersonal skills
Demonstrate Confidence	Personal and interpersonal skills
Demonstrate Fairness	Personal and interpersonal skills
Develop Staff	Operating skills
Give Directions to Staff	Operating skills
Give Information	Operating skills
Handle Mistakes	Courage
Have a Wellbeing Conversation	Personal and interpersonal skills
Interpret a "Have your say" Report	Courage Personal and interpersonal skills
Listen	Personal and interpersonal skills
Maintain Your Composure	Personal and interpersonal skills
Make Good Decisions	Strategic skills
Make Timely Decisions	Operating skills
Manage a Privacy Breach	Operating skills
Manage Conflict	Personal and interpersonal skills
Manage Expectations	Personal and interpersonal skills
Manage Stress	Personal and interpersonal skills
Manage with Vision and Purpose Inspiring your staff to achieve a vision	Personal and interpersonal skills
Manage Your Time	Operating skills
Motivate people	Personal and interpersonal skills
Negotiate	Personal and interpersonal skills
Organise Your Work	Operating skills
Plan	Operating skills
Present to Senior Managers	Energy and drive
Set and Measure Goals	Operating skills
Set Priorities	Operating skills
Show You Care About Staff	Personal and interpersonal skills
Solve Problems	Strategic skills
Stand Up and Be Counted	Courage
Take Charge	Energy and drive Courage
Take Minutes in a Meeting	Operating skills

Manager Guides

Learning your role and unit.

These documents were based on material developed by Centre for Leadership Excellence, Clinical Excellence Queensland, and the Korn Ferry Lominger Framework.

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Manager Guides

Manager Milestone Micro Skills

What is:

How to: