Tools and resources

We are committed to our values of compassion, integrity, respect, teamwork, and high performance. Metro North’s greatest asset is our workforce- you. You will find a list of go-to tools and resources designed to support both personal growth and team connection. Here, you’ll find valuable guidance on leadership, wellbeing, and fostering a positive workplace culture, tailored to empower you and your team every day.

Type	Title	Default order
Certificate	Certificate of recognition	O
Training & Development – professional development and leadership courses	Professional development courses	A
Training & Development – professional development and leadership courses	Coaching Conversations – Coaching Program	A
Training & Development – professional development and leadership courses	Leadership Essentials for Managers	A
Training & Development – professional development and leadership courses	Wellbeing Training Programs	A
Training & Development – professional development and leadership courses	Other training and development resources	A
Display resources	TELUS posters	P
Display resources	Mindfulness moments	P
Display resources	The 60 second farewell	P
Display resources	Values in Action Board Squares	P
Display resources	Values in Action/Staff Wellbeing Posters	P
Display resources	Values in Action Available Staff Support	P
Display resources	R U OK? poster for your work area	P
Have Your Say staff survey – support resources	Information to support staff facilitation of Have Your Say survey results	B
Manager Milestone Micro Skills	Manager Milestone Micro Skills Takeaway guides	C
Peer Responder Program	Overview Fact Sheet	D
Peer Responder Program	FAQ for Managers: Peer Responder Program	D
Postcards	Staff Psychology Service	Q
Postcards	Values in Action	Q
Post critical incident staff support	Post Critical Incident Staff Support Guideline	E
Performance management	HR Fundamentals	F
Performance management	Performance development and planning	F
Performance management	Succession planning	F
Psychosocial safety	Psychosocial Risk Management	G
R U OK?	Find resources or get involved at the R U OK website	H
R U OK?	Learn the Signs, Trust your Gut and Ask R U OK?	H
Staff Shout Out	Overview	I
Staff Shout Out	Display Poster	I
Staff Shout Out	SSO Stickers	I
TELUS	Aboriginal and Torres Strait Islander Support	J
TELUS	Critical Incident Support	J
TELUS	Incident Management	J
TELUS	Financial Helpline Support	J
TELUS	Grief Support	J
TELUS	Mental Health First Aid Training	J
TELUS	Natural Disasters Support	J
TELUS	Nutrition Support	J
TELUS	Organisational Change Support	J
TELUS	Planned Workplace Support	J
Thank-you cards	Thank-you cards – general	R
Thank-you cards	Thank-you from your local VIA Champion	R
Values cards	Values cards – print version	S
Virtual backgrounds	Microsoft Teams Virtual Background A	K
Virtual backgrounds	Microsoft Teams Virtual Background B	K
Volunteering	Volunteering in the community	L
Volunteering	Volunteering jobs	L
Volunteering	Volunteering Queensland	L
Wellbeing matters	Our aspiration statement	M
Wellbeing matters	The four-way test	M
Wellbeing matters	Wellbeing framework	M

Holistic health support

Comprehensive health programs are offered, covering physical, mental, social, and financial
Metro North provide access to mental health resources, including counselling services and stress management programs.

Resources

Work / life balance

Flexible work arrangements are available to help employees balance their professional and personal live.
We encourage the use of leave entitlements to ensure that staff can rest and recharge.

Resources

Flexible Working Arrangements

Career growth and development

Individual career development plans are created in collaboration with employees, providing a clear path for growth and advancement.
Ongoing training and education opportunities are offered to help staff enhance their skills and achieve their professional goals.

Resources

Employee appreciation

We regularly recognise and celebrate individual achievements and contributions through our rewards program- the Shout Out Portal
Feedback mechanisms are in place to ensure employees feel appreciated and motivated.