The People Leader Essentials Hub is a one-stop-shop for line managers where you’ll find essential resources, tools, and guidance to effectively support your teams. From navigating HR and finance processes to developing leadership capability, everything you need to lead with confidence is just a few clicks away.
Manager’s Memo
A bi-monthly newsletter aimed at supporting you to be a successful manager and leader.
Employment
Employee lifecycle
Employment conditions and resources
- Awards and agreements
- Delegations
understand your delegated authorities and responsibilities. - Directives
- Employment conditions
- HR Policy Index
- P&C policies and procedures
- Pay, leave & benefits
- Payroll & rostering forms (PARIS)
- Metro North Templates
find approved templates to support workforce-related activities.
Finance and procurement
Financial Resources
- How to manage costing
- Financial delegations
Understand your financial decision-making authorities and responsibilities. - Financial management practice manual
Access Metro North’s documented financial policies. - Business Planning Framework
How to best allocate your resources to meet service needs. - Financial forms and factsheets
Financial Systems
- S/4HANA
- S4HANA Knowledge Bank
Guides, training, and support resources for S/4HANA. - Corporate Card – ExpenseMe Pro
How to manage your corporate card.
Procurement
- Procurement and Contract management Learn about your responsibilities in procurement and contract management.
- Metro North Procurement ServicesAccess procurement advice, services, and support
- Simple procurementHow to undertake your own procurement activities for purchases less than $5,000.
- Procurement Templates
Systems and reporting
Systems
- Internal Communications
Access tools and guidance for communicating with internal audiences, including how to add or remove employees from email distribution lists and locating up to date templates. - Digital Health Systems
Explore Metro North’s HR, finance, clinical, and information systems.
myHR
- myHR
- myHR knowledge bank
Find guides and support for using myHR Manager Self Service.
IT Support
- eHealth Service Portal
- Access Manager Request and manage staff access to IT systems.
Reporting
- Reporting
Your guide to running, accessing, or interpreting reports. - Line Manager Dashboard
Make data-driven decisions through accessible and up-to date staff and position metrics. - P&C Reporting Portal
Access workforce dashboards and people-related reporting. - P&C Reporting Request
Submit a request to access workforce data. - Data insights hub and QHERS
- Riskman
Manage and report incidents, risks, and consumer feedback. - Line Manager Dashboard
Make data-driven decisions through accessible and up-to date staff and position metrics.
Learning and capability development
For staff
- Mandatory Training
Ensure your new and existing staff are up to date with legislative and mandatory training requirements. - Training calendar
Browse upcoming learning and development opportunities. - iLearn
Access online learning, resources, and professional development opportunities. - Metro North Wellbeing Training Programs
Support wellbeing through targeted training programs. - Staff Development Workshops
A curated serious of workshops to enhance skills and knowledge base. - Clinical Skills Development Service
Training, education, and products that enhance clinical performance and improve patient outcomes. - Metro North Mentoring Program
Connect staff with mentoring opportunities to support professional growth. - Metro North Coaching Program
Build coaching skills and support meaningful workplace conversations.
For line managers
- Metro North Leadership Program
Strengthen your leadership capability through targeted development programs. - Leadership development
Ensure you have the knowledge and experience to be effective in your leadership role. - Manager Micro Skills
Key information on how Metro North Health operates and practical advice on how to model and act. - The Aboriginal and Torres Strait Islander Leadership program
Support leadership development for Aboriginal and Torres Strait Islander employees. - HR Fundamentals
Build confidence in managing people through practical HR education sessions. - Recruitment Fundamentals
Learn the essentials of effective and compliant recruitment.
Leader-led values-based team culture improvement activities and workshops
Health, safety, and wellbeing
Culture and Wellbeing
Health and Safety
- Health and Safety Understand your obligations in accordance with health and safety legislation and access resources and support from the Workplace Health and Safety (WHS) team.
- Clinical Incident Management How to identify, report, and analyse clinical incidents.
- Fatigue: how to manage the risks associated with fatigue.
- Risk management Work with the Health and Safety Unit to provide solutions and tools to support injury prevention strategies.
- Workplace rehabilitation & return to work How to support workplace rehabilitation and return to work management.
Staff Support options
- Support services
Connect employees with wellbeing and support services. - Peer Responder Program
Encourage your staff to both access and become Peer Responders. - Staff Culture, engagement and wellbeing portal
- Flexible Work Arrangements
Explore flexible work options for you and your team.
Respect
- Domestic and Family Violence
Build a safe workplace that better recognises and responds to violence against women and family violence. - Stop Racism. It Starts with Me
Find information on reporting racism, the anti-racism campaign and resources for staff and community. - Bullying and Harassment
How to promote respectful behaviours and address inappropriate conduct.
Diversity and Inclusion
- Diversity, Equity and Inclusion
How to foster a workplace where all employees feel valued, respected, and included. - Health Equity
As a leader you need to be across the Health Equity strategy and how your team contributes to the commitments. - Disability resources for staff
Workplace culture
- Tools and resources
Access practical tools and resources designed to support both personal growth and team connection. - Values in Action
Learn how to model Metro North’s values in everyday leadership. - Our Metro North – Stronger Teams, Better Care
Information and tools to boost organisational culture—improving processes and supporting staff to do their best work. - Have Your Say staff survey
Find out more about Metro North’s biennial all staff survey and visit the Managers Toolkit page for leader support. - Employee engagement
How to increase employee engagement and enhance your team’s capabilities.
Supporting performance
- Performance Development Plan How to facilitate productive discussions with employees about performance and development.
- Positive Performance Management How to support your team to succeed.
- Giving feedback How to provide positive, constructive, or developmental feedback.
- Unplanned leave Information, tools and resources to help you address unplanned leave proactively and fairly.
- Addressing underperformance How to recognise and address performance concerns early and effectively.
- Performance Improvement Plan (PIP) How to support employees who are not meeting the expected standards of their role.
- Guides to resolving workplace concerns:
- Raising a workplace complaint or grievance: Employee Guide (PDF 196 kB)
- Resolving Workplace Concerns: Manager Guide (PDF 229 kB)
- Receiving a workplace complaint or grievance: Employee Guide (PDF 190 kB)
- Ethics and Conduct
- Code of Conduct
- Ethical Standards Unit
- Conflicts of interest How to declare, manage, monitor and record conflicts of interest.
- Respect@Work Preventing and responding to workplace sexual harassment, sexism, and racism