Working virtually > Training and support

Training and support

To assist staff with gaining a better understanding of how to use different technologies to support them to provide virtual care or to work remotely, video training sessions are provided on a range of topics.

Working remotely

Watch the training sessions below to improve how you work remotely.

Microsoft Teams basic (fundamentals)

You can view the videos on the training topics below:

Full Video

Watch the video

Adding members

Watch the video

Adding channels

Watch the video

Creating a team

Watch the video

Post in Teams

Watch the video

Basic file management

Watch the video

Microsoft Teams (tips and tricks)

This covers useful tips and tricks for working collaboratively, running meetings and communicating in Teams.

You can view the videos on the training topics:

View the full video

Watch the video

Manage your personal settings

Watch the video

Sharing content

Watch the video

Creating a private channel

Watch the video

Chats and Posts

Watch the video

Microsoft Teams – Working in files

Collaborate with your team in documents, spreadsheets and PowerPoint. Document saving, working with templates in MS Teams and the desktop application and file sharing will be covered during this session.

Register your interest

Microsoft Teams – Manage workloads and tasks

Find out how Planner in MS Teams can be used to manage workloads and tasks. Topics covered in this session include planner creation, task allocation and task management.

Register your interest

Microsoft Teams – Meetings using Teams

Organise meetings in Teams and manage meeting recordings. There is also an overview of OneNote focusing on notebook creation and documentation.

Register your interest

Office 365

To improve how you work remotely visit the Office 365 website for more information

Virtual care

Before watching Virtual appointments in Microsoft Teams, make sure you have watched Microsoft Teams basic (fundamentals).

Virtual appointments in Telehealth virtual clinic

Before providing a virtual appointment via Telehealth Virtual Clinic (TVC), please refer to the following link for a short instructional video and user guides.

Virtual Care | Telehealth | Metro North Health

TVC is accessible while working from home (WFH) with any of the following WFH solutions:

MyVPN
My Apps
Follow Me Desktop

Please also see attached a quick reference guide on how to use the TVC with each of the three options.

For technical support related to Telehealth, please contact the Telehealth Service Desk on 1800 066 888 or TelehealthServiceDesk@health.qld.gov.au

If you do not have access to a Telehealth Virtual Clinic, please contact your local Telehealth Team:

RBWHTelehealth@health.qld.gov.au (Staff working for RBWH)
MNHHSTelehealthServices@health.qld.gov.au (Staff working elsewhere in MNHHS)

Virtual appointments in Microsoft Teams

Find out what a virtual appointment looks like using Microsoft Teams.

View the Full Video

Watch the video

Using your personal device to consult

Using FaceTime to consult with a patient while ensuring your privacy is protected.

View the Full Video

Watch the video

Training support

The Digital COVID-19 Command Centre DC3 provides support to Metro North staff for digital systems and hardware not supported by eHealth Queensland. This includes supporting staff working from home, virtual wards, virtual clinics and other initiatives introduced to respond to the COVID-19 pandemic.

Call: 1800 198 175

Working from home

When working from home you will need to have access to the right systems, software, files, forms, templates, other tools and resources you need to do your job remotely. 

Non-frontline staff may be able to continue day to day activities including access to their emails and ability to work on Word, PowerPoint, Excel.  For these scenarios, staff members only require an Office 365 account and access to internet or WIFI at home. 

Your line manager or director will advise if you need to work from home. If you have any concerns, please bring this to your line manager or director’s attention before working from home.

The resources below outline how to access Office 365 applications including Outlook, Word and Teams.

		Office 365	VPN	MyApps	Follow Me Desktop	BYOD
Office suite of products including: Outlook, Word, Excel, Powerpoint, Teams, SharePoint, OneDrive	Personal
	Work
QHEPS Office suite of products (as listed above)	Personal
QHEPS Office suite of products (as listed above)	Work
Clinical Apps (HBCIS, EDIS etc.) Network drives QHEPS Office suite of products (as listed above)	Personal	Column 3 Value 5	Column 4 Value 5	Column 5 Value 5	Column 6 Value 5	Column 7 Value 5
	Work	Column 3 Value 6	Column 4 Value 6	Column 5 Value 6	Column 6 Value 6	Column 7 Value 6
Everything listed above MyHR and S/4HANA	Personal	Column 3 Value 7	Column 4 Value 7	Column 5 Value 7	Column 6 Value 7	Column 7 Value 7
Everything listed above MyHR and S/4HANA	Work	Column 3 Value 8	Column 4 Value 8	Column 5 Value 8	Column 6 Value 8	Column 7 Value 8
Column 1 Value 10	Personal	Column 3 Value 9	Column 4 Value 9	Column 5 Value 9	Column 6 Value 9	Column 7 Value 9
Column 1 Value 10	Work	Column 3 Value 10	Column 4 Value 10	Column 5 Value 10	Column 6 Value 10	Column 7 Value 10

Have you accessed Office 365 before?

When using Office 365 for the first time, you will need to setup your account and verify your identity. There are slightly different instructions on how to setup Office 365 if you’re using a Queensland Health device or your own personal device.

View the relevant instructions below to setup your account: