Values in Action
Metro North Core Values
In 2017, following the review of the Working for Queensland Survey results, Metro North established a set of five values that represent who we are as a health service organisation.
Our five values are the foundation of our culture. They guide us on how we interact with our employees, how we interact with our consumers, community and our partners to support a better workplace for our people and better outcomes for our patients.
As we grow, our processes and strategies may change, but these five core values will remain the same.
Making our values more than words
To make sure there is accountability behind these words, Values in Action was initiated. Values in Action is our way of working – delivering better experiences for those who use our services and creating great places to work for our staff. Our Values in Action Framework describes how we will:
- embed our values in how we recruit, develop, recognise, and reward our staff.
- promote behaviours that support our values and hold each other to account for our behaviours.
- look after the wellbeing of our staff.
- find ways to promote fun at work even during the most challenging times.
Metro North is proud to be a values-driven organisation.
Values in Action Framework
Welcome to Metro North
Induct new staff into our
culture and values, and
creating a sense
of belonging
culture of
safety and
respect
Develop pathways to promote respect and be accountable for behaviour
Our people,
our values
Embed values in our recruitment, review and staff development systems
FUN
Promote fun, wellbeing, teamwork and belonging in the workplace
Celebrating
values in
action
Create a culture of recognising, rewarding and celebrating staff achievements
our people’s wellbeing
Support staff
wellbeing through
current and new
programs
RESPECT INTEGRITY COMPASSION HIGH PERFORMANCE TEAMWORK
Staff Shout Out
The Staff Shout Out Portal provides an avenue for staff across Metro North to acknowledge a colleague or team who embody the Metro North Values of Respect, Integrity, Teamwork, Compassion and High Performance. It is an opportunity to recognise staff who are positive influence, who collaborate in new and unique ways, or who go above and beyond expectations.
Have you come across a colleague or team that you would like to acknowledge?
Staff Shout Out is your opportunity to acknowledge and thank a colleague or team who embody our organisational values – those colleagues who are a positive influence, who collaborate in new and unique ways, or who go above and beyond expectations!
Workshops
The Culture, Engagement & Wellbeing team is dedicated to offering a variety of support options, including tailored workshops designed to meet your specific needs. We invite you to get in touch with us to explore how we can assist your team.
Find out more about wellbeing workshops.
Wellbeing workshops:
- Psychological First Aid – All Staff
- Psychological First Aid – Managers
- Psychological Safety
- Peer Responder Training
Resources
Find a list of go-to tools and resources designed to support Values in Action.
Certificate
Certificate of appreciation to staff members who has demonstrated a Metro North Value which has led to making a difference in the workplace, to a staff member, a patient or visitor.
Training & Development – professional development courses
You can also register through TMS
Display Resources
These resources can be displayed within work spaces and patient areas
- TELUS posters
- Mindfulness moments
- The 60 second farewell
- Values in Action Board Squares
- Values in Action/Staff Wellbeing Posters
- Values in Action Available Staff Support
Have Your Say staff survey – support resources
Manager Milestone Micro Skills
A collection of takeaway guides and links to training programs covering topics that include; Staff Wellbeing and Resilience, Have a Wellbeing Conversation, Build an Effective Team and Balance Work and Life
Peer Responder Program
Postcards
Contact the Values in Action team at MNValues@health.qld.gov.au to order Peer Responder and Staff Psychology postcards as per images displayed.
Staff Shout Out
Have you come across a colleague or Metro North staff member that you would like to acknowledge or thank?
Thank-you cards
These cards are to be handed out to staff that have demonstrated a Metro North Value which has led to making a difference in the workplace, to a staff member, a patient or visitor.
Values Cards
Contact CPX at Sales sales@cpx.com.au to order the Metro North Values individual cards to use within team meetings, workshops and planning days.
Virtual Backgrounds
The virtual backgrounds can be used in Microsoft Teams meetings
