Tami Photinos, Executive Director
Here is the second Accreditation update to assist TPCH staff in preparing for short notice assessment which can occur at any time from July 1.
Today’s update will cover Standard 2 (Partnering with Consumers) and Standard 8 (Recognising and responding to acute deterioration).
Standard 2: Partnering with consumers
Intention of the standard
- To create health service organisations where there are mutually beneficial outcomes by having:
– consumers as partners in planning, design, delivery, measurement and evaluation of systems and services
– patients as partners in their own care, to the extent that they choose. - To recognise the importance of involving patients in their own care and providing clear communication to patients
- This standard, together with the Clinical Governance Standard, underpins all the other standards
TPCH priorities
- Ensuring there is documented evidence in the patient record of shared decision making
- Supporting our patients to provide feedback on their care
- Ensuring consumers receive the information they need in a way that is appropriate for them
- Ensuring Aboriginal and Torres Strait Islander people receive health care that meets their needs
- Actioning the Metro North Policy that supports flexible visiting for our patients
What can you do?
- Utilise the patient bedside communication boards
- Ensure patients are aware of the many ways they can provide feedback on their care
- Provide patients with a copy of the Australian Health Care Charter of Rights
- Document discussions about treatments, procedures and consent
- Put in a work order to change your local signage to reflect flexible visiting hours
- Watch this video Preparing for SNAAP: Standard 2
Standard 8: Recognising and responding to acute deterioration
Intention of the standard
- To ensure that a person’s acute deterioration is recognised promptly and appropriate action is taken. Acute deterioration includes physiological changes, as well as acute changes in cognition and mental state.
TPCH priorities
- Improving mandatory training compliance with Basic Life Support (BLS) and Advanced Life Support (ALS)
- Improved documentation of mental state observations
- Supporting patients to better understand Ryan’s Rule
What can you do?
- If you have previously had ALS allocated to you on TMS and no longer require it, please speak with your Line Manager to have it removed
- Book in your BLS or ALS if it is overdue
- With every set of observations documented on the Q-ADDS tool ensure you are assessing for changing behaviour or new confusion
- Watch this video on Ryan’s Rule and support your patients to understand how to enact it if needed
- If your patient wants written information on Ryan’s Rule, please ensure you have the most up to date brochure available in your area
- Watch this video Preparing for SNAAP: Standard 8
For more information
Please contact Zachary Sheldrick, Manager Safety and Quality, via phone 3139 4191 or email: Zachary.Sheldrick@health.qld.gov.au
Tami.