Angie Dobbrick, Executive Director
I am writing today to recognise the impacts of the increased demand for our services coupled with the focus of Caboolture in the public arena.
Our thoughts are with those families who feel or have experienced less than ideal care or outcomes. We are committed to high quality patient care, and that means we should listen to our community when they raise concerns and provide feedback. We are required to actively listen and work to improve our services where there is an opportunity.
Importantly, we need to work with people and give them feedback about how their concerns have been addressed. Listening to and responding to feedback is cornerstone of a safe and quality healthcare service.
I know some of you may require support. Please see below local and broader services available for you and your teams:
- CKW Peer Responders: Care4You Peer Support Program (health.qld.gov.au)
- Staff Psychology Service (8am to 4pm, Monday to Friday):
- CKW Staff Psychologist: Scott Natho, 5316 5748
- MNH Staff Psychology: 3647 9673, MetroNorth_StaffPsychology@health.qld.gov.au
- Benestar – 1300 360 364 (24 hours)
- Nurses and Midwives support – 1800 667 877 (24 hours)
- Qld Doctors Health Program Help Line – 07 3833 4352 (24 hours)
Thank you for the work you do every day and for the commitment you have to the communities we serve. Please take care of yourself and don’t hesitate to raise any concerns or questions you have with your line manager or one of the leadership team.
Take care,
Angie.