Cang Dang, Executive Director
Ceremony with Elders and community members
Redcliffe Hospital has taken an important step in building trust and a stronger relationship with our Aboriginal and Torres Strait Islander community by becoming the first hospital within Metro North Health to formally acknowledge stolen wages used to build the hospital.
Wednesday morning’s ceremony with Elders and community members was very moving, and I was honoured to be invited to participate.
We owe a particular thanks to Sherry Holzapfel and the Aboriginal and Torres Strait Islander Leadership Team for helping us make this event possible. Thank you also to our Cultural Capability Officer, Elwyn Henaway, the RAP working group, and Amarney Gould from our Planning and Performance team.
It was particularly fitting that this event took place during Reconciliation Week, which we began on Monday with a Yarning Circle to mark National Sorry Day. We’ll hold another Yarning Circle and morning tea on Monday to end Reconciliation Week and to mark Mabo Day. That event should be in your Outlook calendar; please join us if you can.
Many of the questions I’ve answered this week have been about the strategic projects we’re working on – like the ieMR rollout, the Redcliffe Hospital Expansion, and our new models of care.
This week, as part of our Visible Leaders Program, I spent some time with the Social Work team, learning more about their clinical work and answering their questions.
One of their questions was about expanding social work coverage.
The answer is that I agree—expanding the hours of social work at the hospital would be good for both patients and clinical areas like the Emergency Department and the ICU. I look forward to talking with the team more about how we can work toward this in the future and how it could be delivered in a sustainable way.
Nominations open for Staff Excellence Awards
By now, everyone should have heard that nominations are open for the Redcliffe Hospital Staff Excellence Awards. This year, we’re presenting eight award categories.
The first award category we’ll be celebrating is our People First award, which recognises those who put people first and are dedicated to excellence in the service of others. Not surprisingly, it’s a popular category, with ten nominees for last year’s award.
Previous recipients of the People First award have included the ICU and the MRI Team, and for the last two years, it’s gone to members of the social work team. This year, it could be someone in your team – but only if you submit a nomination.
Nominations close on Friday, 28 June. Our awards are proudly sponsored by QSuper, part of Australian Retirement Trust.
Listening to consumer feedback
This week, we’re sharing the consumer feedback from a patient who recently accessed the Day Procedure Unit. Here’s some of what they had to say:
… The day of surgery I was checked in quickly and efficiency with a smile.
Walked up by a lovely volunteer …
The anaesthesia team were so good. I knew exactly what was happening and felt at ease the whole time. I can’t tell you just how accomodating and lovely they were.
The surgeon came and saw me b4 the procedure and he was just beautiful. Explained to me what was going to happen and by the time I went in for the procedure to start I was so relaxed.
When the anaesthetist literally described every think that was happening and the feeling that was going to happen with that. I was at ease fully.
The nurses are perfect. Before theatre, during theatre and the after recovery care was on point.
I couldn’t have asked for better care and support. What an amazing team you have in your DPU dept.
Consumer feedback matters to us because it helps us to improve our care. This patient’s feedback demonstrates the positive impact that communicating clearly and openly with patients has on their comfort and the trust they have in our care.
Thank you to everyone who was involved in this patient’s care.
Waiting for what survey
Metro North Health will conduct the Waiting for what Survey on the weekend of 6-9 June 2024. Waiting for What is a survey tool that identifies what an inpatient is waiting for that is preventing timely discharge. The survey is intended to give a better understanding of what challenges are causing delays in discharge from acute hospitals or transfer of care to support improved patient flow.
The survey will be conducted at 10.30am and 4.30pm on Thursday 6, Friday 7, and Sunday 9 June, and at 8pm on 6 June. Inpatient beds and emergency department short stay units will be included in the survey, with some exclusions.
The survey will be conducted by Metro North Health clinical staff with minimal disruption to clinical care. The information collected by the survey will inform updates to the Metro North Acute Bed Capacity Management Plan and the Metro North Subacute Care Plan.
This week’s Making it Count More tip
With the help of Health Information Services, we’ve been running the Making it Count More campaign now since the start of the year – this week’s tip relates to Allied Health referrals:
Document reasons for referral to Allied Health!
Example: Refer to PT for treatment of atelectasis.
With ieMR just weeks away, it’s never been more important that our clinical records are as accurate as possible.
Find out more about how you can Make it Count More from Health Information Services on 3883 7295.
ieMR downtime scenarios and kit roll out
The ieMR Project teams have been busy preparing the new ieMR downtime kits for Redcliffe Hospital. In addition to the ieMR Downtime Viewers (DTVs) that are currently being installed, 38 downtime kits will be delivered to Redcliffe Hospital work areas and units. More than 10,000 pieces of paper have been ordered and printed to build the yellow folders and kits.
The downtime kits will be delivered across Redcliffe between Monday 10 June and Tuesday 18 June, and are crucial to assist staff in navigating a planned or unplanned ieMR downtime. In addition to the kits, focused scenarios will be scheduled across all areas of the hospital, providing an opportunity to step through the downtime kits and the Downtime Viewer workflows.
For a preview of ieMR downtime processes, please take a look at the ‘How to Use the Downtime Viewer’ video.
Lastly this week, a word about car parking.
The City of Moreton Bay has been in touch, asking that we remind all hospital staff about their obligations when it comes to on-street car parking. Hospital staff choosing to park in the streets around the hospital are reminded that parking regulations and road rules apply. If you need clarity about what the rules are, more information is available from the City of Moreton Bay and Queensland Transport.
We ask that everyone show respect and courtesy to our neighbours and other road users.
Cang.
