Message from the STARS Executive Director

Surgical, Treatment and

Rehabilitation Service

Staff Update

Helen Boocock

As you all know, STARS will undergo an accreditation survey by the Australian Council on Healthcare Standards (ACHS) next week from Monday 14 March until Thursday 17 March. STARS achieved interim accreditation last year, and the outcome of this survey will determine our ongoing accreditation status.

We will be assessed against all elements of the National Safety and Quality Health Service Standards, incorporating Standards 1 – 8. As a health service, we are required to undertake accreditation to ensure that we not only meet the national Standards but are continually improving the quality of healthcare to our consumers and the community.

Next week, the three ACHS assessors will spend most of their time in the hospital talking to staff in both clinical and non-clinical areas. They may come and ask you questions about your service, but they will mostly want to see how you provide excellent patient-focussed care.

I am confident that we are well-prepared for our survey, but I encourage you all to have another quick read over the Safety and Quality Corner updates and familiarise yourselves with the online resources.

Preparation Tips – Physical Environment

Preparation Tips – Patient Care

Security and safety processes are adhere to e.g. locking of cupboards with dangerous goods, medication and cleaning products
Corridors are clear of clutter
Appropriate signage e.g. directing patients to toilets, fire exits etc.

Always ensure:

Patient is safe from harm
Patient has access to relevant patient/consumer information
Patient identification is current
All clinical documentation is comprehensive and timely
All risk assessments are completed and documented
Care plans are current
Transfer of Care planning has commenced from admission

We all work really hard to provide excellent patient centred, compassionate care; this is an opportunity for us to showcase the quality of care we provide here at STARS.

Best wishes and have a lovely Friday.

Helen Boocock
A/Executive Director
Surgical, Treatment and Rehabilitation Service (STARS)