Executive Director Clinical Governance, Safety, Quality and Risk: Michele Gardner
Feedback from recent vidcasts
Thank you to everyone who tuned in to the vidcasts that Jackie Hanson and I presented on Thursday 30 March and today. It was a great opportunity to provide more information to staff on short notice accreditation and to answer any questions or concerns staff had about the process.
In today’s vidcast we talked about the components of Standard 1: Clinical Governance, and the Metro North Compassionate Care Principles. You can see the links to the Standards on QHEPS.
Some of the questions from the vidcast participants related to the benefits of short notice accreditation in comparison to the previous method of accreditation.
Hospitals which have already been through short notice accreditation report that the process is less onerous, requires less staff resources and results in greater staff engagement in quality and safety. This is reflected in a comment from a RBWH staff member who recently participated in a peer review as preparation for short notice accreditation:
“We had two MNH clinical governance, quality, safety, and risk peer review subject matter experts come to our clinical areas at RBWH. It was an easy process, and it was useful to see what they were interested in and focused on.”
A further question we received via the vidcast was:
“Can you please elaborate on what a welcoming space is meant to be regarding Aboriginal and Torres Strait Islander patients in line with the standards.”
This question refers to Action 1.33, one of six actions that the NSQS include to specifically address the needs of Aboriginal and Torres Strait Islander people. Action 1.33 is: The health service organisation demonstrates a welcoming environment that recognises the importance of cultural beliefs and practices of Aboriginal and Torres Strait Islander people.
As Jackie detailed, there are many examples of Metro North provide a welcoming environment to Aboriginal and Torres Strait Islander people. This includes easily identified phone kiosks that directly connect to Indigenous Hospital Liaison Officers, Aboriginal and Torres Strait Islander artwork on staff shirts or scrubs, on the outside of the hospital buildings and/or entries, and other specific initiatives like the Sista Shawl for breast screening and Kam Biman (blankets for palliative care patients).
For more information on actions that are specific to Aboriginal and Torres Strait Islander people please see the factsheet.
We will be holding a series of vidcasts over the next few months on short notice accreditation so look out for the notices in your bulletins.
If you would like more information on short notice accreditation:
- For an easy-to-read summary of short notice accreditation, including the eight standards you can refer to the fact sheet.
- For a variety of topics on short notice accreditation assessment you can visit the webpage on accreditation.
If you have any questions, feedback of ideas on our accreditation readiness:
- Contact your hospital and directorate leaders and/or your Safety and Quality teams
- Get in touch with myself or the MN CGSQR unit via MN_ClinGovQandRisk@health.qld.gov.au
CSDS Online Learning Team
I am excited to share the latest updates and strategic direction of our CSDS Online Learning Team. As the Executive Director, I am proud to inform you of the advancements the CSDS team have made in developing online courses tailored to meet the diverse needs of Metro North professionals.
Our strategy focuses on creating online courses designed for various healthcare roles, including nurses, midwives, doctors, allied health, operational and other healthcare workers. Our primary objective is to enhance your skills and knowledge in different areas of healthcare delivery, ultimately improving the quality of care provided to patients.
Over the past year, our team has successfully launched numerous online courses, such as First Response Evacuation Instructions (TMS), RRADDH Modules 3, 4 & 5 (TMS), Newborn Bloodspot Testing, Respiratory Fit Testing Program, Infection Control Awareness, Risk Management Essentials (TMS), and Chemicals of Security Concern (not live on TMS yet), and the Safety and Quality education page.
These courses reflect our commitment to providing comprehensive and up-to-date training for healthcare workers in various areas of expertise.
In addition to our recent launches, we are developing new courses for 2023, including Neonatal Stabilisation, Respiratory Fit Testing – PAPR, Water Immersion for Labour and Birth, Chest Drain Trauma, and Acute Limb Compartment Syndrome. These upcoming courses will further expand our online learning offerings and cater to the evolving needs of our healthcare professionals.
We are excited about the progress CSDS has made and the direction we are heading in. We encourage you to take advantage of these valuable online learning resources to further your professional growth and enhance patient care. Your feedback and suggestions are always welcome, as they help us improve our offerings and better serve your needs.
Big thank you to all the staff and teams across Metro North Health who demonstrate in bucket loads kind, safe and inclusive quality care every day.
Kind regards,
Michele.