This week has brought many challenges. I want to acknowledge the hurt and distress of the families and our staff.

I know you all come to work every day to deliver care in the best way possible and to serve this community to the best of your ability. These events are always a harsh reminder of what we do every day and the risks that come with that.

It’s also an extremely important reminder that we need to listen to our consumers, engage with them and their loved ones during their journey and work to understand their needs and, in the spirit of true codesign, collaborate with them and communicate the healthcare journey.

Patient feedback is an important key for us to deliver safe and quality healthcare and we need to continue, as I know many of you do, to proactively listen and respond to the feedback we receive so that we can make the good great and reduce the likelihood of the not so good happening again.

I will also take this opportunity to remind you of the Ryan’s Rule process and its associated procedure and flowchart.

This is aligned with the state-wide process ensuring that the Director of Medical Services is aware of these cases and ensures an independent review is conducted and deteriorating patients have a safety net as outlined in the National Safety and Quality Health Service Standards Action 8.7 (Escalating Care).

It allows patients/family/carers to have an avenue to escalate concerns with their care and treating teams will be kept informed of any changes or reviews of their patients.

A Ryan’s Rule will be followed up by patient safety, consumer liaison and monitored by the Recognising and Responding to Acute Deterioration Committee.

Please contact Karen Champion 5433 8363 if you would like education for your teams. The process is available on QHEPS.

Acting Director Operations

Congratulations to CKW Director of Pharmacy Tim Dunn will act in the CKW Director Operations role, while Anne Padayachee takes a few weeks leave.

Patrick Murphy will be acting Pharmacy Director during this time.

Caboolture Satellite Hospital tour

‘Great building.’

‘Greatly needed services.’

‘Great get-together with other members of CKW.’

Thank you to everyone who was able to join Wednesday’s tour of the Caboolture Satellite Hospital, it was really heartening to see so many people involved and to hear this kind of positive feedback.

Nearly 180 people joined the tour – including the Sleep Studies team from The Prince Charles Hospital (right), members from Queensland Ambulance Service and Queensland Police. The Digital Metro North Team provided an excellent ieMR showcase.

When the Caboolture Satellite Hospital opens in August, we want all users to have an outstanding experience.  Having staff participate in events like this, provides us with the opportunity to listen and take notice of feedback from important stakeholders (our staff).

The CKW culture is collaborative and responsive. Though your efforts and feedback, we continually shape the user experience. I am confident that the services and user experience provided at Caboolture Satellite Hospital will indeed, be outstanding.

Satellite Hospital QHEPS pages

I expect the Satellite Hospital QHEPS pages will be live on Monday (26 June). They will host an array of resources including location maps, fact sheets and patient information brochures.

Some of the content is already available. The fact sheet for staff is available online. An electronic version of the flyer being distributed in the community is also online.

I encourage you to explore the QHEPS pages when it goes live next week.

Thanks for supporting the Careers Expo

On Monday, Caboolture Hospital and Metro North Health staff spoke to students and their families at the St Columban’s College Explore Your Future Expo.

Thank you to the team who volunteered their time to represent areas including satellite hospitals, recruitment, school-based traineeships, learning and development, and midwifery.

Debbie Sutherland and her hands-on ‘birthing’ display certainly caught the attention of a few young people!

The event provided an opportunity to showcase the range of employment and training opportunities available across CKW.

Experiences like this can make lasting impressions on young people, and it is a huge honour to think that CKW, in some way, can positively influence their career decisions.

Finally,

The Australian Commission on Safety and Quality in Health Care (ACHSS) A Better Way to Care document describes a pathway to improve the early recognition of, and response to, patients with cognitive impairment to reduce harm and ensure they receive safe and high-quality care.

The document is available, I encourage you to read the document to ensure CKW is ready for the snap accreditation deadline (1 July).

Take Care,

Angie.