Glynis Schultz, Executive Director

This week, our Executive Leadership team received feedback from the recent Metro North Have your Say staff survey via Jacqui Parle from BPA Analytics.

I am pleased to share some of the detail. COH made some good gains from the previous survey with the level of positive engagement with staff having increased significantly since 2021.

This was reflected initially through our 49 percent response rate with 885 staff responding to the survey, with our Oral Health colleagues having a very high response rate of 62 percent – well done team.

Significantly, 67 percent of staff surveyed also said that COH is a truly great place to work, a 14.7 percent increase for Community and 31.7 percent increase for Oral Health.

These are positive results, considering the survey was run in the post-COVID-19 period and during a time of high demand on our services including the work generated by accreditation, mandatories and seasonal service pressures.

The staff survey has shown an increase in some positive areas that we have been working on, as well as some key themes we will need to focus on in the coming months and year.

Significantly, 75 staff questions that were responded to had a more positive rating than 2021, and only two questions were rated worse – patient and family bullying and harassment.

Here is a small selection of COH’s results:

Positive areas identified by staff included:

• Effective teamwork
• Supportive colleagues
• More engaged staff and supportive managers
• Our focus on staff wellbeing
• Meaningful work
• Staff’s ability to influence decision making.

While our hopes were dashed … the spirit of the Community Palliative Care Service team remains!

Areas identified by staff needing more attention:

• Supporting staff in relation to patient and family bullying and harassment
• Meeting staff’s expectations around work life balance and flexible work practices
• Fair and equitable workloads.

We expect to receive the full results of the survey by early next month, which will then be rolled out to teams for further distribution.

Targeted support and sessions will be available for areas that require it, and a broader toolkit for managers will be available on QHEPS shortly. I will keep you posted.

For those of you who are interested, you can view the initial high-level COH At A Glance document.

Quote to ponder

“Excellence is not a destination, it is a continuous journey that never ends.”- Brian Tracy

Glynis.