Louise O’Riordan, Acting Executive Director

NSQHS Standards

I’m pleased to share the news that Redcliffe Hospital has been recommended for ongoing ACHS accreditation. This is a fantastic outcome for the hospital and a very proud moment for everyone who works here.

Over the past four days, a team of experienced ACHS assessors have spent time in every part of the hospital, assessing us against the national standards. As part of that assessment, they’ve looked at our governance processes and talked at length with our patients, staff, volunteers, and consumers.
Our assessment concluded this afternoon with a feedback session by the assessors – and their feedback was overwhelmingly positive.  

Around 200 staff joined us for that feedback session, including Chief Executive Jackie Hanson and Chief Operating Officer Jane Hancock. The Metro North Board Chair and Deputy Chair, Jim McGowan and Dr Kim Forrester joined us too and asked we pass on their compliments and congratulations to all hospital staff.

Thank you to everyone who interacted with the ACHS team this week, helping them to get to know our hospital, and the way we provide our patients with safe and quality care.

Have Your Say Staff Survey sessions

People and Culture and the Learning and Development team invite all hospital staff to join one of four sessions where the hospital’s Have Your Say Staff Survey results will be shared. 

These sessions will be an opportunity for everyone to share their ideas and help plan and guide the hospital’s new People Plan. 

We’ll also use these sessions to help generate ideas around how we can refresh the hospital’s #IamRedcliffe Agreed Behaviours. 

Two of the sessions will be delivered in a face-to-face format, with the other two in a Teams environment. All four sessions should be in everyone’s Outlook calendar.

• Friday, 3 November 2023, 2pm  (face-to-face session)
• Wednesday, 8 November 2023, 9am (face-to-face session)
• Wednesday, 15 November 2023, 1:30pm (Teams session)
• Tuesday, 21 November 2023, 2pm  (Teams session).

Transit Lounge extended hours

The Transit Lounge is one of the most important hospital services when it comes to supporting patient flow.  From next Monday, our Transit Lounge will be open even longer. 

The Transit Lounge’s new hours will be:

• Monday to Friday from 7am to 8pm.
• Saturday and Sunday, from 7:30am to 4pm.

The discharge planner will also be available until 9pm, seven days a week.

Occupational Violence Prevention

Expressions of Interest are still open for the Metro North Occupational Violence Prevention Forum.  The forum will be held at the Eatons Hill Hotel on Thursday 9 November.  

All Redcliffe Hospital staff are invited to nominate to attend the forum, especially those with new ideas or experiences that they’d like to share.

Metro North Staff Excellence Awards 

Nominations are now open for this year’s Metro North Staff Excellence Awards.
This year the award categories include:

• Excellence in Integrated Care
• Excellence in Performance
• Excellence in Training and Education
• First Nations Staff
• Improving First Nations Health
• Innovation
• Leadership
• People Focus
• Values in Action

I encourage everyone to consider nominating a colleague or team at Redcliffe Hospital before the closing date on Monday 13 November.

The awards will be presented on Friday 15 December.

Pastoral Care Week

Our hospital chaplains are among our most respected and valued volunteers.

To mark Pastoral Care Week, we’ll hold a special morning tea next Tuesday to thank our volunteer chaplains. 

If you’d like to drop by to share your own thanks, join us in the Education Centre next Tuesday morning at 10am.

Lastly, this week, a reminder about next Thursday’s special staff forum with the Metro North Chief Executive Jackie Hanson and Metro North Senior Executive Team members. That session will be held in the Education Centre, starting at 11:30am. All staff are invited to attend.

Louise.