Cang Dang, Executive Director
The Have Your Say Staff Survey showed us that we need to make hospital leaders more accessible – and it’s one of my top priorities for the year ahead. As part of our new Visible Leaders Program, during our Staff Forum this week I asked Senior Leadership Team members to introduce themselves and share some of their priorities for the coming year.
At the Staff Forum, we also talked about developing new models of care to make the most of the opportunities we have with the upcoming Redcliffe Hospital Expansion.
Expressions of Interest are now being called from clinicians and staff of all streams and professions to help us develop these new models. We need subject matter experts who can see the big picture of the kind of hospital we will be when the Clinical Services Building opens to patients.
Find out more about that EOI, or talk to Matt Wharton for more information.
This week, the one question I’ve heard most is about ieMR and whether Redcliffe will be ready to go live on Wednesday, June 26.
The answer is yes, we will.
To help remind everyone of that, the ieMR team have installed some fun new artwork, wraps and posters in staff areas.
Dress rehearsal sessions also began this week to help everyone get ready for the go-live day when we switch to documenting in the digital patient record. Simulations on what to do in the event of system downtime are part of these dress rehearsals.
Our ieMR Program colleagues continue to visit clinical areas to deliver walk-through scenarios, and staff who have completed their ieMR training and proficiency have been accessing self-directed practice activities.
Find out more on how to access those activities.
Thanks again to the ieMR team for being at our Staff BBQ on Monday to answer questions – if you missed them, you can always reach them at ieMRProject-MetroNorth@health.qld.gov.au.
10,000 Steps Challenge
Redcliffe Hospital teams continue to be a step ahead in the 10,000 Steps Challenge. Congratulations to Caron Welsh from Patient Services, who recorded the highest step tally of anyone at Redcliffe this week, with an impressive 35,529 steps recorded in the second week of the Challenge.
The Challenge still has a couple of weeks to run – sign up to join a Redcliffe Hospital team.
Acknowledgement of Stolen Wages
Earlier this week, everyone at Redcliffe Hospital will have received an Outlook invitation to the Acknowledgement of Stolen Wages event.
As part of our commitment to our Reconciliation Action Plan developed alongside community, Redcliffe Hospital will unveil a permanent plaque to acknowledge the history of using stolen wages of Aboriginal and Torres Strait Islander Queenslanders to build the hospital. The event will be held during National Reconciliation Week and will be a time to offer a formal apology and commence the healing journey with Elders past and present and the Aboriginal and Torres Strait Islander community affected by past government policies.
Aboriginal and Torres Strait Islander community members, partnership organisations and key stakeholders have been invited to attend. The gathering will feature a Welcome to Country, singing by Uncle Roger Knox and a Yarning Session with The Dormitory Boys Community Members.
Please join us in the Healing Garden at the front of the hospital on Wednesday May 29, from 10am for this important event, followed by a morning tea in the Staff Courtyard.
Listening to consumer feedback
Grant Carey-Ide is well known to us at Redcliffe. He’s led our Safety & Quality team and is currently Metro North’s Executive Director for Clinical Governance. Recently, Grant had occasion to access care at Redcliffe Hospital as a consumer. He’s asked that we share his experience of patient care here.
From the very first point of entry at reception, I was treated with absolute professionalism …
… [the team] perfectly executed every aspect of Communicating for Safety, with 3-point identification undertaken at every relevant point …
… every person I observed providing care practised perfect hand hygiene on every single occasion, including those not involved in my care but in the care of others.
… [the team] carefully explained to me everything that was going to happen … a stellar example of planning care with consumers …
… it was obvious to me that both the Metro North Values and the Redcliffe Behaviours were both well embedded and real in the Medical Imaging Department, and that your team are the very best ambassadors of the care we want to provide to our community.
We’re grateful to Grant for sharing his experience with us. Consumer feedback makes our care better for everyone.
Thank you to everyone in our Medical Imaging Department, and all staff who contribute and enable safe and quality care each day.
Introducing Star of the Month
Following the launch of our new People Plan and I am Redcliffe Agreed Behaviours, we’ve now updated Team of the Month awards.
Team of the Month is now Star of the Month, recognising both teams and individuals that put our Agreed Behaviours and Metro North values into practice each day.
Congratulations to our first Star of the Month, the MRI team.
The MRI team received the April award for their dedication to patient care in providing scans to close to 400 patients in one month.
The three other nominees for the April award were Dr Amber Winter and interdisciplinary
simulation staff, Tamara Kuypers, and Keith Von Dohren.
Nominations are now open for the June award.
Making it Count More
Here’s another tip this week from the Health Information Services as part of our ongoing Making it Count More campaign:
Patient has OSA with/or obesity? Document both conditions as diagnoses when requiring non-invasive ventilation.
These tips are designed to help clinicians make our clinical records more accurate, and make sure we’re not missing out on any of the activity-based funding that we’re entitled to. Find out more from Health Information Services on 3883 7295.
Lastly this week, thank you to Facility Services and our operational team for helping put together the Staff BBQ on Monday.
The next Staff BBQ will be on Monday, 10 June, thanks to our friends at QSuper, part of Australian Retirement Trust.
A reminder too that we’ll be celebrating our hospital volunteers next Wednesday at 10am in the Staff Courtyard, with a special morning tea for National Volunteers Week.
See everyone there.
Cang.
