Message from the Executive Director | Accreditation Update 2

Tami Photinos, Executive Director

Today’s update will cover Standard 2 (Partnering with Consumers) and Standard 8 (Recognising and responding to acute deterioration).

Intention of the standard

To create health service organisations where there are mutually beneficial outcomes by having:
– consumers as partners in planning, design, delivery, measurement and evaluation of systems and services
– patients as partners in their own care, to the extent that they choose.
To recognise the importance of involving patients in their own care and providing clear communication to patients
This standard, together with the Clinical Governance Standard, underpins all the other standards

TPCH priorities

Ensuring there is documented evidence in the patient record of shared decision making
Supporting our patients to provide feedback on their care
Ensuring consumers receive the information they need in a way that is appropriate for them
Ensuring Aboriginal and Torres Strait Islander people receive health care that meets their needs
Actioning the Metro North Policy that supports flexible visiting for our patients

What can you do?

Utilise the patient bedside communication boards
Ensure patients are aware of the many ways they can provide feedback on their care
Provide patients with a copy of the Australian Health Care Charter of Rights
Document discussions about treatments, procedures and consent
Put in a work order to change your local signage to reflect flexible visiting hours
Watch this video Preparing for SNAAP: Standard 2

Intention of the standard

To ensure that a person’s acute deterioration is recognised promptly and appropriate action is taken. Acute deterioration includes physiological changes, as well as acute changes in cognition and mental state.

TPCH priorities

Improving mandatory training compliance with Basic Life Support (BLS) and Advanced Life Support (ALS)
Improved documentation of mental state observations
Supporting patients to better understand Ryan’s Rule

What can you do?

If you have previously had ALS allocated to you on TMS and no longer require it, please speak with your Line Manager to have it removed
Book in your BLS or ALS if it is overdue
With every set of observations documented on the Q-ADDS tool ensure you are assessing for changing behaviour or new confusion
Watch this video on Ryan’s Rule and support your patients to understand how to enact it if needed
If your patient wants written information on Ryan’s Rule, please ensure you have the most up to date brochure available in your area
Watch this video Preparing for SNAAP: Standard 8

Please contact Zachary Sheldrick, Manager Safety and Quality, via phone 3139 4191 or email: Zachary.Sheldrick@health.qld.gov.au

Tami.