Tami Photinos, Executive Director, The Prince Charles Hospital

Metro North Health is introducing a new electronic referrals system called Smart Referrals Workflow Solution which will go live on Monday 14 March 2022. This new system replaces our current eReferrals (CCi Portal) and provides improved functionality and patient safety features.

Smart Referrals Workflow Solution is an essential system for TPCH, and it is a priority for our hospital that staff are trained to ensure we are able to go live with the system in mid-March. Currently we have only 40 percent of staff either scheduled or trained in the system, two and a half weeks out from go live.

Outpatient and clinical staff who are involved in referral management and electronic categorisation are asked to prioritise training to ensure the health service can safely transition to the new solution when it goes live.

To make it easier for staff to participate in training, all training is conducted online. Staff need to register by visiting the Smart Referrals Workflow solution resources page and click on the ‘Book Training Here’ button. There are also self-directed online modules that can be completed as an alternative to instructor led training.

Should you have any questions about the system or training please contact our Smart Referrals Workflow solution team via email at MNHHS-SmartReferrals@health.qld.gov.au.

Thank you in advance for your support.

Tami Photinos
Executive Director