We try and provide credit where credit is due and knowing how our Oral Health Call Centre has been working hard to improve its service and it was wonderful to read this fabulous comment from a satisfied customer.
“I wanted to compliment one of your team members who I had the pleasure of speaking to over the phone.
“Unfortunately, I did not write down her name. I was calling on behalf of my granddad (who has poor English) to make an appointment on his behalf.“Not only did your team member display a friendly, understanding and professional attitude over the phone, she took the extra steps to help my granddad find the earliest available appointment at multiple clinics.
“By looking up and asking whether we were able to travel to another clinic (Sandgate) instead of Granddad’s usual clinic (City/Herston), Granddad was able to be seen by a dentist within a week of us calling.
“With all going well, we are hopeful that he’ll be able to complete his treatment at the Sandgate clinic by the end of the month. This would mean he would complete his treatment before he would have been able to have his first consultation if he was to attend his usual clinic.
“It was also great to understand that there were multiple clinics available, as granddad, nor the family, nor I were aware of this option and historically thought he could only attend one location (originally the city, and then Herston).
“I want to specifically call out the great work of this particular team member and note that we really appreciated her taking the extra steps to assist us with our query.”